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magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
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mufon Dan isn't smart enough to hire me

Joined: 25 Jan 2008 Posts: 296 Location: HIghland Village, Texas
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Posted: Fri Feb 08, 2008 4:43 am Post subject: |
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Realistically, the endpoints are what really count, because that is where packets gain payload. The mtu at your endpoints have to be equal to or smaller than the smallest mtu of the path between endpoints. The optimal mtu is always going to be the mtu that fits the pipeline between endpoints without splitting the application layer's payload, therefore your mtu at your pc should equal the lowest mtu along the path between endpoints. Anything lower than that is not necessary unless you are unsure of the path mtu. In that case a little too low is better that a little too high., but going is low as 200 is just ridiculous and would only increase the aggregate latency of payload delivery, unless of course your path mtu is 200. Not likely unless your using dialup or pony express. If someone has a "stutter"problem they may want to see a therapist, but lowering endpoint mtu below path mtu isn't going to be of any help. Jitter on the other hand is not an mtu problem but rather is because of packets that arrive out of sequence and the transport protocol is udp. Since jack's jitter buffer is set in the registry and changes made will get overwritten the next time jack starts, then the next option is to set qos, tos, or cos if possible. Start by adding qos to your ip stack in Windows, and set any settings your router may provide. Sip should be "cs3" and rtp should be "ef". Simple qos settings would be priorities 3 and 5 respectively, or "maximize reliability" and "minimize delay" respectively. Tos values of 0x68 and 0xB8 are good if appropriate.for your router. Settings that maximize throughput or bandwith are tempting but won't provide the result you seek. _________________ "Looking for a new job. I have worked for Adelphia, Enron, Health South, Worldcom, and most recently British Petroleum." |
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Posted: Fri Feb 08, 2008 4:43 am Post subject: Magicjack support, tips, tricks, and hacks |
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testing123 Dan Should Pay Me
Joined: 13 Nov 2007 Posts: 703
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Posted: Fri Feb 08, 2008 7:56 am Post subject: |
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| HolmanGT wrote: | testing123,
And with the hypothetical 200 for an MTU you might actually be Transmitting more packet overhead than data. I don't remember the exact figures but I read on DSLreports that IP packets at 1472 - 1500 are about 12% overhead (none data). At an MTU of 200 the data to packet overhead would be insane. |
That is correct ... I never suggested 200 -- that is ridiculously low. Typical that I have seen, (on a DSL connection, for example) is 1300-1472.
| Gerry_52 wrote: | | At that point packet loss becomes catastrophic because I would imagine a fair portion of that information keeps the call in session. The other problem, if you want to call it that is I am running a Kyocera KR1 router. It's primary feature is that it accepts the Sprint PCMCIA wireless card and gives me both WAN and WLAN (G)...however it is not a very feature rich router as settings go. There is no way for instance to set QoS, but still...it is just way cool for what it does do. I however have not found much of a difference in QoS between running the MJ plugged into my desktop which runs on a home network thru the Kyocera with the internet accessed via the Sprint card and the Sprint card plugged directly into my laptop via PCMCIA and the MJ plugged into a USB port on the laptop. The results of side by speed measurements are also very similar taking into consideration the constantly changing RF environment wireless internet lives within. |
And that is entirely possible ... jitter is due to packets arriving out of sequence which MAY be helped considerably by QoS (i.e., in particular when you have multiple apps using your upstream bandwidth and "clogging the pipe"). Prioritizing VOIP packets over other network traffic can help to ensure that those packets arrive in sequence and w/o unnecessary delay. We all are simply trying to do the best we can to those packets while the packets are in our Network and on their way to our ISP. Beyond that physical point, there isn't a lot we can do.
| mufon wrote: | | Realistically, the endpoints are what really count, because that is where packets gain payload. The mtu at your endpoints have to be equal to or smaller than the smallest mtu of the path between endpoints. The optimal mtu is always going to be the mtu that fits the pipeline between endpoints without splitting the application layer's payload, therefore your mtu at your pc should equal the lowest mtu along the path between endpoints. Anything lower than that is not necessary unless you are unsure of the path mtu. In that case a little too low is better that a little too high., but going is low as 200 is just ridiculous and would only increase the aggregate latency of payload delivery, unless of course your path mtu is 200. Not likely unless your using dialup or pony express. If someone has a "stutter"problem they may want to see a therapist, but lowering endpoint mtu below path mtu isn't going to be of any help. Jitter on the other hand is not an mtu problem but rather is because of packets that arrive out of sequence and the transport protocol is udp. Since jack's jitter buffer is set in the registry and changes made will get overwritten the next time jack starts, then the next option is to set qos, tos, or cos if possible. Start by adding qos to your ip stack in Windows, and set any settings your router may provide. Sip should be "cs3" and rtp should be "ef". Simple qos settings would be priorities 3 and 5 respectively, or "maximize reliability" and "minimize delay" respectively. Tos values of 0x68 and 0xB8 are good if appropriate.for your router. Settings that maximize throughput or bandwith are tempting but won't provide the result you seek. |
Bingo. Problem is that most consumer-grade routers will not have this level of control (i.e., "maximize reliability" or "minimize delay"). Typically just "higher" or "highest" priority vs. normal vs. low. _________________ mj on an as/400
He won so get over it and support him. Like we had to with the last guy.
testing123 |
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Image MagicJack Newbie
Joined: 29 Jan 2008 Posts: 7
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Posted: Wed Feb 20, 2008 3:50 pm Post subject: |
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Anyone care to give specifics on how they configured QoS for MagicJack?
In reading this sticky's title, I know that's what I was hoping for and not an MTU debate!  |
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HolmanGT MagicJack Sensei

Joined: 08 Jan 2008 Posts: 1127 Location: Saint George, UT
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Posted: Wed Feb 20, 2008 3:59 pm Post subject: |
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Image,
I'll see your bet and raise you one. I don't even know where you go to configure the QoS.
I did turn the one in my router off because I made a completely hypothetical assumption that you don't want two QoSes running on the same system.
So:
1. Router QoS = off.
2. Windows Vista Ultimate QoS = on and un-tuned (don't know how, didn't know you could). _________________ - George -
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655 |
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dbarber MagicJack Contributor
Joined: 27 Nov 2007 Posts: 58 Location: West Chester, PA
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Posted: Wed Feb 20, 2008 5:47 pm Post subject: |
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| HolmanGT wrote: | Image,
I did turn the one in my router off because I made a completely hypothetical assumption that you don't want two QoSes running on the same system.
So:
1. Router QoS = off.
2. Windows Vista Ultimate QoS = on and un-tuned (don't know how, didn't know you could). |
I would think that you would want the opposite. Have the router QoS on so that you could control network bandwidth utilization. That way you could prioritize packets from your MJ machine over any other traffic. If there are no other computers on your network......., NEVER MIND!
Donn _________________ MagicJack on Dell Inspiron 8200 laptop running WinXP Pro with SP2
These opinions are strictly my own. However, if you really want them, we can negotiate. |
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saxman Dan isn't smart enough to hire me
Joined: 25 Feb 2008 Posts: 395
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Posted: Thu Mar 06, 2008 3:13 am Post subject: |
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| I have dsl-I ran the voip test last week and it was not good. I installed the Hawking HBB1 Broadband Booster-The new test shows a perfect score and the sound is great! It's worth the 25 dollars! |
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Gerry_52 Dan isn't smart enough to hire me

Joined: 22 Dec 2007 Posts: 143 Location: Denver, Colorado
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Posted: Thu Mar 06, 2008 12:50 pm Post subject: |
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| saxman wrote: | | I have dsl-I ran the voip test last week and it was not good. I installed the Hawking HBB1 Broadband Booster-The new test shows a perfect score and the sound is great! It's worth the 25 dollars! |
Where did you find it for $25.00? I'm wondering if this will help with VOIP using a Sprint Wireless card? The wireless card is plugged into a Kyocera router which has no QoS settings available. Might be worth a shot for $25.00. _________________ Gerry
kc0cat
Windows XP Home and Pro |
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saxman Dan isn't smart enough to hire me
Joined: 25 Feb 2008 Posts: 395
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msiam Dan isn't smart enough to hire me

Joined: 15 Nov 2007 Posts: 476 Location: WI
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Posted: Fri Mar 07, 2008 1:11 pm Post subject: |
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My sister in the sticks of FL needs something like that for her Verizon Wireless card. I cant seem to get her a good conversation out of her MJ.. I'm in WI so I cant help from here.. Please let me know how you would set that up with her configuration of the wireless card. Gerry, do you have a wireless sprint connected somehow to a router? How did you do that?? I am curious to the scenario and configuration on that. What router did you use so far? Sis needs it!! _________________
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Gerry_52 Dan isn't smart enough to hire me

Joined: 22 Dec 2007 Posts: 143 Location: Denver, Colorado
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Posted: Fri Mar 07, 2008 2:01 pm Post subject: |
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I am using a Kyocera KR1 router. It accepts a PCMCIA wireless card and gives you both wired (4 RJ45 jacks) and 802.11g wireless. It is very cool. It also runs on 12V and comes with both a cigarette lighter plug and a wall wart. I am involved in emergency communications, so when I put it in the vehicle it gives me a rolling hotspot for all intents and purposes. I have used both Vonage and the magicjack with it. I'm not sure why but the Vonage phone will generally outperform the MJ. I'm hoping that with the release of the new codec for the mj the performance will improve. I am also a T Mobile subscriber and with the new Curve from Blackberry and the $10 a month phone@home plan you can use your cell phone over wi-fi to make unlimited calls for the $10 a month. So, if you take the Kyocera router with you and you initiate the phone call on the Kyocera using wi-fi and transition to the cell system by walking away from your car or turning off the router the remainder of the call will not be charged against your minutes...so how cool is that! _________________ Gerry
kc0cat
Windows XP Home and Pro |
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Saratogamk5648 MagicJack Newbie
Joined: 28 Feb 2008 Posts: 5 Location: Saratoga Springs, NY
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Posted: Wed Apr 16, 2008 9:15 am Post subject: Cablenut still workd well with XP and DSL |
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For XP, Cablenut works well in setting all values for DSL, download it and the Upgrade settings. DSL normally has a 1492 DSL value, the RWIN also very important (Cablenut will set this according to your computer memory, speed and latency calculations). Doesn't work with Vista (what does!). There is a small application called WLAN Optimizer .NET that shuts down the WLAN Zero Config service. Speaking delays sometimes occur when VISTA auto searches for more optimum connections and can affect your connection whether you're using WLAN or wired. QOS, am using it but am not convinced of it's need, bandwith needs with MJ is just too small. _________________ Somethin's gotta go wrong cause I'm feeling way too damn good! |
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BigRick MagicJack Newbie
Joined: 11 May 2008 Posts: 9
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Posted: Sat May 17, 2008 11:21 am Post subject: |
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| HolmanGT wrote: | | The MJ uses such a small amount of bandwidth |
I believe this is the problem, insuficiant bandwidth for MJ to utilize. |
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dontazzz MagicJack Newbie
Joined: 19 May 2008 Posts: 4
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Posted: Mon May 19, 2008 3:26 am Post subject: Re: Bandwidth Management to address delays? |
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| I have the same thing going on and mj is trying to help....and I am trying to read here and I am not very good with computers so thought the one two three would work but it getting to be more work. I wish it was easy cause right now my head is hurting and I have try three different phones thinking it was the phone and the (mj chat) person said it does not work with wireless have to be hooked up to the router. so I wrote to ask for a return number and (mj chat)another person has try to fix it and we went deeeper in to my computer and then down loaded divx which I have not figure what that has to do with this. |
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edwardk MagicJack Newbie
Joined: 28 Apr 2008 Posts: 9
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Posted: Thu May 22, 2008 12:33 pm Post subject: |
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I too am in Canada (using a 7MB ADSL connection through sympatico) and I have a.5 second delay. I have optimized my stacks, my router settings, I have done the magicfix, I installed the DIVX codec (MJ support asked me to do this) and I still have it
Everything else is great. No noise, static, jitter, etc. Just a slight annoying delay. I use to use Skype Pro before and never had this issue. |
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Stewart Dan Should Pay Me
Joined: 13 Nov 2007 Posts: 663
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Posted: Thu May 22, 2008 1:43 pm Post subject: |
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| edwardk wrote: | | I too am in Canada (using a 7MB ADSL connection through sympatico) and I have a.5 second delay. I have optimized my stacks, my router settings, I have done the magicfix, I installed the DIVX codec (MJ support asked me to do this) and I still have it |
In your post here: http://www.magicjacksupport.com/post11815.html I gave you several suggestions for reducing your delay. The most important one is to not send your calls to Los Angeles and back. Have you tried these suggestions? If so, did you see any improvement? |
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