magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

fishwilly · MagicJack Newbie Joined: 11 Jan 2010 Posts: 3

I'm having a problem with an intermittent busy signal with incoming calls. No problem dialing out however. I'm running an intel based mac with snow leopard. Anyone hear of this problem?

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magicFox · Posted: Mon Jan 11, 2010 6:55 pm Post subject:

Unplug MJ while on, Then turn off computer for 1 min.

Turn on let it boot up then throw that puppy back on in. Smile

Prolly wont work but who knows, heh Smile

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fishwilly · MagicJack Newbie Joined: 11 Jan 2010 Posts: 3

i don't know if this might help but i don't think it has anything to do with the mj unit. We're in area code 613 and a few of my friends are having the same problem. Even when you unplug the unit the default is supposed to bounce back to the voicemail but this is not the case , we still often get the busy signal. Could it be problems with their servers. oh and this only happens for incoming calls ...no probs with outgoing.

fishwilly · MagicJack Newbie Joined: 11 Jan 2010 Posts: 3

anyone?

stager · MagicJack Newbie Joined: 11 Feb 2010 Posts: 2

hi, i have the same problem. randomly i will get busy signals when trying to call my magic-jack... so i try to call a few times and eventually i will be able to get through.... this is a huge problem for me as i would like to use my magic-jack as a permanent land-line. Ive tried reinstalling windows, running magic-jack as service, putting my computer in the DMZ on my router... nothing seems to help, the only other thing i got to try next is to use a USB hub

Wammy · MagicJack Newbie Joined: 13 Mar 2010 Posts: 4

I'm in 519 in Canada and getting the same issue. I see no reason why a busy signal should ever happen on incoming calls. If the IP call can't find the endpoint device, why not just default to voicemail? MJ knows the account is active.

This seems to be happening more and more. Incoming calls only it seems.
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kuhntech · Posted: Thu Apr 08, 2010 6:29 pm Post subject:

It may not be on MJs end. It could be the phone provider that is trying to call the MJ. I had this happen when I first got my MJ number. AT&T (our local landline provider) was not aware of the new MJ prefix, so their routes were incorrect providing the caller with a busy signal. After I called them to notify them the issue was resolved in about 24 hours.

johnvan · MagicJack User Joined: 14 Mar 2010 Posts: 39

I'm having the same issue also with a Canadian number. I was hoping it was the prefix not being updated with all phone companies but I don't think so.

I can try on the same phoneline and eventually get through.

It seems like the magicjack servers are the ones with the problem. Unfortunately this will be a dealbreaker for most people. It's a shame, I've got crystal clear call quality yet I can't give out my magicjack number because it's too unreliable.

notdeadyet

It seems that all the Canadian area codes are experiencing this busy signal Sad

I've been working on this exact problem the last few days.
First, when I was calling from my Cell to MJ, I kept getting an operator from Bell asking me the # I was calling, and then saying to try again later cause the # was good, but for some reason it wasn't going thru. I then contacted MJ technical (after reading other posts here) to check the #, and since then I haven't gotten an operator again, but I now get the busy signal. I read today on another forum about VOIPs that since they're using computers and servers (unlike Bell for instance), service can sometimes be erratic, especially during peak usage hours like 7pm to 10pm, which seems to be the times I'm having trouble with. I test all day long, and no problems, but every time someone calls me at night, BUSY Sad

I'm trying to get them now to try a few more times before calling my land line (long distance for them) to see how that works.
But any fix to this would be GREAT!!!!!
I always want/have my MJ call forwarded to my landline, so testing was a problem since I would still get a busy signal unless I used my cell, but tonight I came up with this: call forward MJ to the test line 909-390-0003, and voila, you have a # to test with and not bother anyone...so I'll try it out tomorrow during peak hours and see.

Magicbad · MagicJack Newbie Joined: 18 Aug 2010 Posts: 2

tonnic · MagicJack Newbie Joined: 24 Feb 2010 Posts: 8

Same issue.. In Canada, and having serious problems.

golgoth · MagicJack Newbie Joined: 03 Dec 2009 Posts: 3

same prob for me to! canadian number....

Magicbad · MagicJack Newbie Joined: 18 Aug 2010 Posts: 2

Sounds like all us Canucks should flood the chat support board with this problem until they fix the issue. My MJ has become useless junk because of this!

McKnightz · MagicJack Newbie Joined: 19 Aug 2010 Posts: 1

I've also been having the same issue for the last 2 weeks or so. Tried everything: Changing usb ports for the jack, rebooting the pc, another pc in the house. And it still sounds busy more then half the time for incoming calls.

jaytcsd · MagicJack Newbie Joined: 30 May 2009 Posts: 5

I get intermittent fast busy signals, which (in the old days) indicated a trunk busy, not the phone being called.
The odd thing was that at the time my line was sending fast busy signals it was forwarded to my cell phone, which has never generated fasy busies.