magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

crackerjack · Dan Should Pay Me Joined: 16 Nov 2007 Posts: 726

You can call me Crack, no need to be so formal as "We're all Bozos on this bus" (credit to Firesign Theater--late '60's)
The best ammunition you can supply to upper level TW techs is documented proof produced by longterm readings by pingplotter.com. Best not to mention VOIP, tell 'em you're a serious online gamer and they will commiserate more. Expand the settings in pingplotter to include packet loss and jitter as the defaults ignore these.
I would use my nearest MJ proxy addy as the target. You may also like to check a few of the more obscure MJ gateways to see of you get better results as TW can employ some funky routing. I think there is also a TW sponsored forum at dslreports that deals directly with higher level techs.

What you will likely find one of their upstream edge routers is overloaded and starts a cascade of high ping times back to your gateway.
Does your router support QOS?
If you have access to VZ FIOS I guarantee your results will improve exponentially...
Keep tweakin'', no, not that way, just with your PC!!! Razz

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Good Luck

CrackerJack

MagicJack Customer #73
MagicJack user since May 2007
MagicJack abuser since June 2007
"I gots mo' numbers than a Lotto machine!!!"

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utguy88 · MagicJack Newbie Joined: 02 Sep 2010 Posts: 6

tsmith · Posted: Thu Sep 02, 2010 11:17 am Post subject:

http://en.wikibooks.org/wiki/MagicJack/Support_Resources/How-To/Proxy_Change
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Tom

Chris "hack" · magicJack Apprentice Joined: 04 Apr 2009 Posts: 18

Chris "hack" · magicJack Apprentice Joined: 04 Apr 2009 Posts: 18

Ok I think I can clear this up with my QoS problems. I ran another test today. The results... My mJ works on friend's DSL perfectly. Their DSL voip test scores were worse than mine, the plan they pay for [2M/1M] is slower than my TW plan [10M/2M]. I used the exact same dongle, same 3 inch cord they say not to use and same phone plus add to that mux a USB hub bought at the 99 cent store. All of that plugged into my laptop, the same laptop that when using TW cable for internet at my house gave choppy magicJack voip. The setup worked great when using the friend's DSL.

I doubt there's any hope of getting the cable company Time Warner to fix this since they've already told me they don't fix jitter problems. I'll swap out the modem tomorrow and see what happens but likely it's a traffic congestion problem that normal users don't notice or scream about. Oh well, thank goodness for competition. Here in the middle of Los Angeles I shouldn't have any trouble finding another internet provider for about the same price or less.

Thanks for listening guys and now we can get back to fixing the contacts list problem. Maybe redpepper can write a program to put them back on our HDD's.