magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

Xray · magicJack Apprentice Joined: 25 Jun 2008 Posts: 10

I used MJ for a few days, and I had to contact their on-line chat Customer Service a number of times for various issues. Not only is it a CHORE just to get into their on-line chat, but the first level of contact seems like a mindless artificial-intellient Android. It's replies were non-sensical. Finally after about 10 minutes of trying to convey my problem, "it" elevated my concern to the next level (which I assumed was a live person). I was then in contact with a person with poor grammar and sentence structure. Must have been someone in India or some other third-world country. Long story short.... It took 30 minutes just to communicate a simple problem to them. Frustrating!

Finally, after 3 days of being unsatisfied with MJ and the horrible customer service, I decided to return it. I contacted their horrible on-line chat again (because that is the ONLY way that they allow you to contact them) and reminded them that the TV ad stated that MJ will refund the return shipping cost. The android (named "REGEM") told me that I "must shoulder the cost of return shipping". I told him (it) again that the TV ad stated that MJ will pay for the return shipping. It put me on hold for a couple of minutes, then returned and told me that MJ will pay for the return shipping. When I asked HOW MJ will pay me, it said that my credit card will be credited with the shipping cost. So, there ya go... One minute MJ will NOT pay for return shipping, then the next minute they WILL! Should I belived what I was told? I'm not going to hold my breath! I only hope that they do not charge my credit card for the cost of the MJ units that I returned. In that case, I'll have to do a Chargeback on my credit card.

It's unfortunate that companies like magicjack can get away with screwing masses of people with false advertising. Some would say, "it's not worth the $4.00 that it would take to fight it", but what about the extra thousands of dollars the company makes by not keeping with the promises on their TV ads? I hope people don't let them get away with that. Those of us who get screwed MUST contact the FTC and the local authorities in their state. If MJ does not credit me for the return shipping, I will contact as many government organizations that I can find. It's the principle of it, not the money. I will not go poor or get rich over four bucks, but I am a fighter and I know what's right and what's wrong!

Here is another point that I wanted to add.... On the Home page of the MJ web site, it states: "Use the magicJack free for 30 days, make all the free calls you please. 100% Risk FREE - you pay nothing." The statement, "you pay nothing" means exactly that! If a customer returning their MJ has to pay the return shipping, then that statement is a LIE!

Thanks for listening....

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gooney · Posted: Wed Jun 25, 2008 5:17 pm Post subject:

100% Risk FREE - you pay nothing could mean --> make all the free calls you please

did you think of this?

just letting you know that sometimes people think the statement means something but it really means something else and thats why people dont comeback and post their outcomes maybe because of this? i dunno what do you think?

just my 2 cents.
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gooney - Salt lake City, UT (801)
Don't mind me grammar cuzz it sukks!!

Xray · magicJack Apprentice Joined: 25 Jun 2008 Posts: 10

gooney · Posted: Wed Jun 25, 2008 7:42 pm Post subject:

"We'll even pay for you to return it" could also mean --> you pay for shipping it back and we will reemburst you

if you try to take these guys to court make sure you find all the nook and crannies, just my 2 cents.

read... think... read again... think twice... read the fine print lol

coffee or tea?
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gooney - Salt lake City, UT (801)
Don't mind me grammar cuzz it sukks!!

Xray · magicJack Apprentice Joined: 25 Jun 2008 Posts: 10

dahnoo · MagicJack Newbie Joined: 26 Jun 2008 Posts: 2

Hi - I understand your feelings and you have a right to be totally p- - - ed off. I know that for myself, going in to a purchase such as this (after all, they sell it on QVC or some such shopping network) that unsatisfaction is totally unguaranteed (that make sense?) and that I will probably eat the cost. It's funny that I look at it this way but to me this type of purchase is for my personal entertainment only - and if something positive comes out of the purchase then - so much the better. If you buy from an infomercial and you take them seriously, then I believe you are leaving yourself opened to feel the burn if the product turns (on you).

I purchased the full 5 year phone useage and double dongle deal (hey - there's a marketing ploy there somewhere) and so far it has performed flawlessly (I've used it for all of an hour). I had some hi-hi time with the type in customer service and they were very helpful. All set up and ready to go. The voice quality on the MJ is very clear and more than comparable to my "previous" service. I haven't stopped my phone service as of yet but will try this for a few months. Now here's the clincher - I consider myself an infomercial junkie of sorts. I purchase for the same reason one goes to a carnival - to get entertained. That's why they show their products in a carnival-like atmosphere.

For some it started back in the '80's with the make your own gold chains infomercial (Santo-Gold). For me, it all started with the Flowbee. You know - do your own haircuts. I saw the TV ad and after a few months I purchased one for $100 at Lechmeres (in MA). That was in 1991. Do you know that I am still using that same Flowbee today with all the original cutting equipment? Now, I bought it as a joke - to be entertained. I am a teacher and the summer was here and I figured that I would mess up my head by doing my own haircut. Well the joke was on me - it turned out GREAT! NOw as I look back, I figure that the savings on that machine alone has paid for my other infomercial endeavors. Although, I do have to say, I usually have ended up pretty lucky with my TV ad purchases (I still use my Ronco Rotisserie, my knife sharpener, the nu-wave oven - and the like). I still use my microwave oven toaster sheets and food raiser - not to mention my food vacuumizer and magic bags. There are a few others but you get the point.

If you don't go into an infomercial purchase with the sole purpose of entertainment - I think it opens up a bit of a world o' pain.

Good Luck with your Magic Jack - It's fun!
Dave

Xray · magicJack Apprentice Joined: 25 Jun 2008 Posts: 10

There's a big difference between something that gets advertised and sold on TV, and some little 50-cent trinket or game of chance that you purchase at a carnival. The content of TV ads is governed by and controlled by government agencies such as the FTC, FCC, FDA, and other such agencies. The federal laws and mandates are in place to help protect consumers from getting ripped off financially, injured, poisoned, or killed by the items being sold. Many people who buy the magicJack do so because they want to save money on their phone bill. They don't buy it as an entertainment device like they would a video game or some new type of high tech toy. And for many people, $39.95 is a heck of a lot of money. If you bought your MJ with the attitude that it's just a fun, entertaining device, then that's fine and dandy. But for many people it's a very serious investment if in fact it could save them hundreds of dollars off their phone bill. When I saw the TV infomercial, I was so impressed by the "No Risk, 100% no cost" guarantee that I RAN to my phone to order one. I even ordered an extra one for a family member. It sounded too good to be true, but I figured if it doesn't perform as the TV ad claims it does then I could send it back and it won't cost me a dime. But the sad truth is, the salesperson in the ad lied about paying for the return shipping and I didn't find out about that until AFTER I received my MJ's. Now it's become a battle with their Customer Service to get them to pay for my return shipping cost. Granted, it was only $2.94 to return the MJ's, which includes Delivery Confirmation, but the fact remains that if they do not reimburse me for the $2.94 that I paid to have it shipped back, then the infomercial was a lie, and Federal agencies frown on false advertising. For me to lose $2.94 will not hurt me financially as an individual, but think of how much the MJ company is saving by not having to pay for hundreds or thousands of MJ's being returned by dissatisfied customers. The company could save themselves the expense and headache of fines and court costs if they would have told the truth in the first place by stating that the consumer must pay for the return shipping. By stating that, I doubt very much that anyone would decide to not purchase a MJ because of the fact that they would have to pay the return shipping if they send it back. That lie may very well end up costing them much more than they will save, because of fines, rebates, and their reduced credibility with the buying public.

Just for your information, I am returning my MJ's for two reasons. 1. The outgoing audio volume is too low. Most people who I talked to using the MJ kept asking me to speak up. This was not the case when I talk to them through the regular phone line. 2. My experience with magicJack customer service was very poor. Their web site is poorly laid out and difficult to navigate, and when I finally was able to enter their on-line chat session, it took me on average 30 minutes just to resolve simple problems that would have taken a minute or two if I were speaking to a live person over the phone.

"nuff said....

gonestealth · MagicJack Newbie Joined: 24 Jun 2008 Posts: 5

i totally agree with the FlowBee person.. When i buy stuff like this it's for total enjoyment.. and no one i know has it so if it works great (which so far it has) i love to go around to all my friends and see how many people i can get to ope their wallets and get it.. I currently have been doing the same with The new Netflix set top box which is totally awesome and for 99 bucks, totally the best thing i have ever bought.. www.roku.com.. no i dont work for them.. just love the box.

Anyways.. when i bought this, i was kind of excited and kind of expecting to get burned and was totally willing to eat the 50 or so bucks.. But thank God I love it so far.. If this was a car seat for my kid, you best believe i wouldve done my research and made sure it was a sound buy.. ANd if i got burned i would raise hell.. But with this it was hopfully it works and if it didnt i would try to get my dough back.. But.. If there was resistance i probably wouldve said screw it and moved on..

Anyways.. Thats just me.. But before you guys go off the deep end.. Make sure that your system is up to snuff.. I tried it on my computer that stillhad servicepack 1.. I olugged it in.. Nothing happened.. Then updated the puter.. Works almost flawlessly.. But hell, what do you want for 50 bucks.. Just do your homework and make sure the thing can even work on your puter before you get p****d..

Matt

dahnoo · MagicJack Newbie Joined: 26 Jun 2008 Posts: 2

Hi - I hope that you don't mind if I take that moniker of "Flowbee Guy" as I kinda like it. I really just want to say that X-ray makes valid points. I just always go by the old addage that "if it seems to good to be true then..." well - you know the rest. I have always lived by that and personally would not hoist a dime out of my pocket if I felt that I was going to actually count on this "thing" beyond any light amount of use. I however did not equate this product as something that was going to cause me any financial setbacks or physical danger when I installed it. Now the Flowbee has high-speed vibrating blades that could chop off an ear off. These blades look sort of like mini hedge trimmers. Needless to say - I took precautions during my first use.

Just to note - I gave one MJ to my wife who also installed it but was getting a "400" error message. She hi-hi'ed the tech and he had told her that they were in the process of upgrading their system and to try again later. It seemed to be a bit of a poo-poo but several hours later, she was able to get the unit working. Now she did re-boot and that seemed to solve the problem but maybe there was something to what the tech said. She said she was having a pleasant experience with the tech.

Anyway - I do wish you luck in your returning the product. You should not have to kep something that you do not want - especially since you have gone to great pains to make efforts to follow the return instructions as they had laid out.

Hey - I think I'll cut my hair.

Flowbee Guy

Xray · magicJack Apprentice Joined: 25 Jun 2008 Posts: 10

lonestarmagic