magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

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awg-jr

Very strange to hear the vitriol on this board ... complaints to BBB and so forth. What do people want for $20/year?

I had the opposite concern of most. I wanted to be certain that my MagicJack *did* renew. MagicJack is the only phone in my house. I don't have a cell phone, and rarely Skype, so MagicJack is my only communication link.

With one year anniversary approaching, I preempted the autorenew by selecting the "Renew license for one year" option". It took me through a couple of steps, verifying my name, address. I did have a credit card on file, apparently, from having purchased International minutes recently. After following the steps, I see this message on my account screen:

RENEWAL - Your license is scheduled for auto-renewal on MARCH 28, 2011

My card was charged $19.95. Painless.

the product is a bargain, and it works ... it had issues early on, but they've been ironed out. Customer service is iffy, but what phone company's isn't? (Want to hear my tale of woe with AT&T?) A year of uninterrupted service speaks for itself.

bitstopjoe

robatino · MagicJack Expert Joined: 29 Aug 2008 Posts: 97

And there's STILL no mention of auto-renew in MJ's FAQ's/Knowledgebase (try searching for "renew"). I don't think they intend to notify anyone until there's a class action suit.

gunrunnerjohn · MagicJack Newbie Joined: 29 Mar 2010 Posts: 8

Thanks to the folks that uncovered this, I have disabled it in my account. Smile

City Builder · MagicJack Contributor Joined: 03 Oct 2008 Posts: 68

Thanks for the information. Unless I missed an email from MJ telling me that they were converting my account to auto renewal I consider this very underhanded and sneaky business practice. One that borders on needing to inform our states attorney general to see what they have to say about the situation. It really irks me because I don't "auto renew" any accounts that I might have, be them gaming or otherwise, I prefer to pay monthly and know exactly what I am paying for WHEN i choose to renew an account, whatever that account might be.

I am hoping that it registered my disable of the auto renew, it pops up a new windows with the warning that I may lose my MJ number if I don't auto renew, and I chose to cancel the auto renew, however back on the main MJ page, the page is unchanged, it still shows an empty checkbox for cancelling the auto renew feature (if you can call it that).

I've had nothing but problems with MJ and am not pleased at this latest trickery. I've only kept them around since I found out that MJ actually works fine with old analog (think princess wall phone) style phones, but fails misreably with any digital style phone we have tried. I've surely wasted more money in buying phones trying to find one decent digital phone that works where I can hear the other party and they can hear me than I would have to have had regular pac bell or verizon home phone service now. Phooey on MJ for this latest crock of rotten apples.

Gear-Monkey · magicJack Apprentice Joined: 23 Jul 2009 Posts: 20

I never gave magicjack my card number. I bought the unit from RadioShack. It expires July 21st 2010.

I just bought Ooma Core yesterday and wow... I should never have bought MagicJack to begin with. It's 100x better, more dependable, and as clear as my old landline.

Bad part of Ooma is the new Telo now charge $11.75/yr, while (Core) mine is lifetime free.

That said, MJ was fun. It got me into VOIP.
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http://gear-vault.com

sabresfan · Posted: Sat Jun 05, 2010 7:37 pm Post subject:

imma imac · magicJack Apprentice Joined: 13 Jun 2010 Posts: 10

imma imac · magicJack Apprentice Joined: 13 Jun 2010 Posts: 10

imma imac · magicJack Apprentice Joined: 13 Jun 2010 Posts: 10

bitstopjoe · Posted: Mon Jul 05, 2010 9:12 am Post subject:

Don't get me wrong I lOVE my MJ.. 2 years and counting.
Also if they choose to use online chat for their support, so be it as it keeps the cost to $20 a year. This is one of the reasons this forum exists..

I was only commenting on the fact the auto renew was handled very sneaky, that's all. Other than that I am VERY VERY happy with my MJ.

Joe Sica

Greek2U · MagicJack Newbie Joined: 03 Aug 2010 Posts: 9

fujifilm99 · Posted: Sun Sep 05, 2010 12:52 am Post subject: Report your credit card lost

A friend of mine switched from Dish Network to DirecTV due to a price he was quoted (I would guess by a telemarketer).

When he got his first credit card statement, the amount charged to his credit card was considerably more than the price he was told (like double).

He called them and after quite a discussion, the finally removed some installation fees and promised him he would be charged the right amount next month. In the next bill, he got the credit adjustment for the first months charges, but the new charge for the second month - although lower - was still not correct.

He called again and was told there was no package or combination that would be near the prince that was "the" price to him.

He told him that he wasn't paying anything other than they price he'd be promised. He told them he didn't want it and they could come pick their "sh_t" up. They said he'd still be charged because there was a certain commitment period for the dear that was more than he'd been quoted.

He called the credit card issuer and reported the card "lost". He got a replacement with a new number in a few days, and said let's see them charge him now.

He's back with Dish Network now. I don't know if DirecTV picked their er - "sh_t:" up or not, but he didn't get charged anymore...

Jon

Davidchsw · magicJack Apprentice Joined: 18 Jul 2010 Posts: 14

I looked up my account and sure enough it was set to auto renew. I prefer to be asked first for my money rather than just take it. Other than the voice mail magic jack works well for me and at a good price. As has already been said, I am sure people are being billed for service when they are not using it and are unaware about the charges. This is pretty deceptive.

David