magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

birju82 · MagicJack Newbie Joined: 29 Apr 2009 Posts: 3

i use magic jack but it doesn't connect with internet then i download hotspotshield from www.hotspotshield.com then it connect and shows "ready to call" otherwise screen just shows "no network connection error 9",

in my country i get 256 kbps internet latenight and i am using two magic jack using 256 kbps and it really gets me static voice.

please suggest me

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Llamaman · Posted: Thu Apr 30, 2009 7:58 am Post subject:

Hotspotshield is a bloatware/adware app that encrypts and redirects your traffic to a proxy via a VPN. It's ad supported. It actually slows your connection down, which is probably causing a lot of your voice quality issues.

Since you only seem to be able to connect through a proxy, I'd say to first make sure that you're not blocking ports 5060 and 5070 (for UDP traffic).

Once you open those ports, you should be golden.

And turn off the Hotspotshield.

az2008 · Posted: Thu Apr 30, 2009 11:31 am Post subject:

Llamaman · Posted: Mon May 04, 2009 9:16 am Post subject:

birju82 · MagicJack Newbie Joined: 29 Apr 2009 Posts: 3

yeah you were right about that country thing but what happen when i came back to office this morning........i found out that two magicjack were opened with ready to call option in my two computers but third computer has the same problem of error 9 and i have to run hotspotshield...........what does this mean every computer is run through the same router and same interne line..........i don't know how it happens..........please guide me

Llamaman · Posted: Mon May 04, 2009 5:01 pm Post subject:

Do you have access to the router configuration? If so, you should be able to forward ports 5060 and 5070 UDP to each of the 3 computers. The computers will have to be on a static or reserved IP address, depending on the router.

If these are the only 3 computers on your network and you have no choice but to use DCHP, you can limit the DCHP server to the lowest 3 addresses and port forward those 3 addresses. That would be essentially the same thing as a static or reserved IP for this project.

Failing that, you can port forward 5060 and 5070 UDP to all available IP addresses from the router.

If you need a VPN to make it work, I haven't heard of running more than 1 VPN through a router. I assume that you could, I just haven't had the need. Perhaps that would be something to explore if port forwarding doesn't do it. In that case, I'm pretty sure you'd need to use a static IP address.

birju82 · MagicJack Newbie Joined: 29 Apr 2009 Posts: 3

i don't know what my networking guy does but now it works but however thanks to everyone who reply my post.........main thing is i show him your replies may be he got the idea from this post..........thank you