magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

imma imac · magicJack Apprentice Joined: 13 Jun 2010 Posts: 10

Whenever I wake up or restart my Mac, I have to log in and plug in the usb device to get my phone to work. This has happened since I installed the upgrade. I never had to do this before and is a total nuisance. They are trying to tell me this is normal and has to be done everytime.

I have been on with that joke of a chat support because after losing my contact list (2x's), I also lost all my photos, btw. I got the original contact list back after the upgrade but now I have to deal with this.

(They tried to play with my computer remotely and I stopped them as they never explained that they were doing that until I saw the mouse moving. Nice trick !!!.. make sure you ask them what they are having you download and why before you do it.)

Back to the original prob..

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dtmp · MagicJack Newbie Joined: 04 Jul 2010 Posts: 3 Location: SC

Although the upgrade adds CID and appears to fix the annoying problem of popping to the foreground every time a phone call comes in, it appears to crap out after a few hours. The connected phone has no dial tone and will not ring when a call comes in. The phone panel shows that a call is coming in but will not ring the handset. To fix it you must unplug the USB dongle and then plug it back in, requiring re-entering you email and password again as the above poster complains. This may require a downgrade if the problem is not corrected.

imma imac · magicJack Apprentice Joined: 13 Jun 2010 Posts: 10

I was not concerned about the "phone" popping up when I get a call. That would be expected, as it is a form of caller ID if you have a contact list.

What I did to resolve most of the problems as listed below was to totally uninstall MJ and NOT use the upgrade. The upgrade worsened everything.
I eliminated:
- the incessant "beeping" at the other end, as a result of the upgrade
- losing my contact list (I put my imac in 'sleep' mode instead of shutting it down
- having to log in every time, as a result of the upgrade.

The upgrade was probably the worst thing I did next to trying to resolve any problems with those MJ technician wannabes.

dtmp · MagicJack Newbie Joined: 04 Jul 2010 Posts: 3 Location: SC

Since my MacPro is my work computer, I'm probably going to install it on my windoze laptop and let that function as the Voip gateway. Too bad MJ doesn't have a standalone unit similar to Vonage.

dtmp · MagicJack Newbie Joined: 04 Jul 2010 Posts: 3 Location: SC

I must clarify my previous comment, it appears that with the new upgrade MJ still pops up to the foreground when a call comes in or someone picks up an extension. I read of one work around for this is to put it over on a second monitor, but that still doesn't fix the problem of it becoming the current app, forcing you to switch back to the app you were using. A past published hint at MacOSXhints has another work around but involves setting up a cron job. but it appears it only runs it every five minutes, so what's the point.

http://www.macosxhints.com/article.php?story=20100116160436587&query=magicjack