magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

macman4hire · Posted: Sun Dec 13, 2009 5:08 pm Post subject:

Unfortunately the speed dial/caller id, call blocking do not seem to working on my system. The only feature on my system that appears to be working is the double ring. Please advise me how get this software working correctly.

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redpepper · Posted: Sun Dec 13, 2009 8:53 pm Post subject:

For technical support stuff, there is an active support forum at http://www.pcphonesoft.com .

We don't have any related trouble reports open at the moment, so it is probably something fairly simple and subtle:

1. Download and use the very latest release (currently Release 1.02).

2. Make sure you close any and all other "add on" 3rd party software you are using before continuing your testing.

3. Make sure you have the audio settings in the magicJack dialer set to your phone (i.e. USB Internet Phone by TigerJet).

4. Dial the calls using the keypad on your phone.

If you still have challenges, please report them on the support forum at http://support.pcphonesoft.com . We may need some further information but together we will get any issues you have sorted. Thanks !!!

redpepper · Posted: Tue Dec 15, 2009 8:25 am Post subject:

MAGICFEATURES - FULL FEATURE DESCRIPTIONS

CALLER ID (NAME + NUMBER)
:::The caller's name and number is sent to your phone after the first ring. An online White Pages lookup is attempted if the name cannot be located in the Speed Dial (or Contact) table entries. For cases where a White Pages lookup will not work (i.e. private numbers, mobile phone numbers, international numbers) the caller's location (state or country) is looked up and displayed.

CALL WAITING CALLER ID (NAME + NUMBER)
:::The caller's name and number will be displayed on your phone. Note: Your phone MUST ALSO be Call Waiting Caller ID capable.

CALL RETURN ( Dial 69 )
:::Dial 69 to return the call to the last caller that called your phone number. A busy tone will be received if the caller was anonymous.

VOICE MAIL ( Dial 98 )
:::Dial 98 for quick access to your Voice Mail messages. Dial your Voice Mail password on your phone keypad when prompted.

7 DIGIT LOCAL AREA DIALING
:::Only 7 digits need to be dialed for calls in the same area code as your phone number.

SPEED DIAL 50
:::Dial the Speed Dial number (1 to 50) you have associated with a given telephone number and name in the Speed Dial table.

PRIORITY RINGING (MAY ALSO BE USED FOR SELECTIVE ANSWERING MACHINE PICKUP
:::Calls arriving from telephone numbers in the Priority Ringing table will be given a unique ringing cadence.

DOUBLE RINGING FOR ANSWERING MACHINE PICKUP
:::Your phone will ring twice as many times as usual before routing to voice mail to facilitate the use of external answering machines.

CALL FORWARDING ASSISTANT
:::Just press a button to view and change your network call forwarding settings.

SELECTIVE CALL REJECTION
:::Enter the telephone numbers you want to block from calling you in the Selective Call Rejection table.

ANONYMOUS CALL REJECTION
:::Calls arriving without caller identification information will be blocked.

DO NOT DISTURB
:::All incoming calls will be blocked.

BLOCKED CALL CHIME WITH CALLER ID (NAME + NUMBER)
:::Blocked calls will briefly chime the phone once to remind you that blocking is active and send the caller id to your phone.

CALL RECORDING ON DEMAND
:::Just dial *** on your phone at any time during the call to start call recording. Recording will be stopped when you hang up. The feature meet legal implementation requirements by transmitting a call recorder warning tone every 15 seconds. The feature should only be used according to the laws that apply to your jurisdiction.

conniemadagain · Posted: Tue Dec 15, 2009 9:14 am Post subject:

REDPEPPER: WHY WON'T YOU ANSWER MY QUESTIONS?

ARE YOU AFRAID WE WILL FIND OUT YOU TOOK YOUR TEC FROM ANOTHER BRAND OR YOU'RE FLY BY NIGHT?

I AM TYPING IN LARGE LETTER SO YOU CAN NOT SAY YOU DID NOT SEE IT.

SO ARE YOU GOING TO ANSWER OR CONTINUE TO JUST BE A SHILL?

THIS IS MY THIRD TIME ASKING ...

FYI, I SEE YOU ARE SPAMMING EVERY PHONE/VOIP RELATED WEBSITE AND ARE ANSWERING QUESTIONS BUT YOU WILL NOT ANSWER MINE???

WHY???

redpepper · Posted: Wed Dec 16, 2009 12:35 am Post subject:

With all due respect, your attitude and questions really make you appear to be tied to a competitor. We have been around too long not to know a duck when we see or hear one. In a nutshell, that is exactly why we have not replied to you and it is quite obvious that any answer provided would not be suitable to you for "whatever" reason.

We believe our products speak for themselves and that is why we offer FREE trials. This sales methodology also keeps the fire under us to focus on resolving reported issues as quickly and thoroughly as possible.

Our Magicfeatures Plugin was built as a complement to the SkyJack and XliteJack plugins that have been out for some time now. They were all designed and developed directly on the back of 25 years of telecoms development experience.

Today we are pleased to announce we have just added the feature "Call Recording On Demand" to our Magicfeatures Plugin.

redpepper · Posted: Wed Dec 16, 2009 1:43 am Post subject:

CALL RECORDING ON DEMAND - NOW AVAILABLE

Release 1.03 has just been posted for download and contains the new feature "Call Recording On Demand".

Just dial *** on your phone at any time during an outgoing or incoming call to start call recording. Recording will automatically be stopped when you hang up. Recordings are stored as WAV audio files and filed according to call date/time and the called number (or the caller id for incoming calls).

NOTE: The feature meets the legal implementation requirements of transmitting a call recorder warning tone every 15 seconds. For reference, call recording should only be used according to the laws that apply to your jurisdiction.

conniemadagain · Posted: Wed Dec 16, 2009 8:01 am Post subject:

my original post with attitude:

who are they
how long in business
where did they come from

more info or it is a scam ...

So you come into this forum AND all you do is spam it with sales ... and I have attitude because your afraid to answer 3 simple questions?

Honest business give honest answers ... you do not fit honest ...

quack quack ...

conniemadagain · Posted: Wed Dec 16, 2009 8:02 am Post subject:

redpepper · Posted: Wed Dec 16, 2009 10:45 am Post subject:

CALL RECORDING ON DEMAND - NOW AVAILABLE

Release 1.03 has just been posted for download under the "Downloads" page at http://www.pcphonesoft.com and contains the new feature "Call Recording On Demand".

Just dial *** on your phone at any time during an outgoing or incoming call to start call recording. Recording will automatically be stopped when you hang up. Recordings are stored as WAV audio files and filed according to call date/time and the called number (or the caller id for incoming calls).

NOTE: The feature meets the legal implementation requirements of transmitting a call recorder warning tone every 15 seconds. For reference, call recording should only be used according to the laws that apply to your jurisdiction.

conniemadagain · Posted: Wed Dec 16, 2009 4:42 pm Post subject:

YOU ALL BETTER BE CAREFUL AS YOU ARE D/LING A .EXE FILE NOT ZIP ...

A REAL COMPANY ONLY ZIPS THEIR FILES AS AN .EXE FILE CAN RUN ON YOUR COMPUTER AFTER THE D/L AND STEAL YOUR INFO!!!

redpepper · Posted: Wed Dec 16, 2009 6:28 pm Post subject:

After a little more investigation, we have indeed tied CONNIEMADAGAIN directly to a competitor.

The relationship and association was made from other links in this forum specifically relating to a product referred to as "Magic Beans" and another separate forum we found located within the "MagicJackBeans" website.

We were spot on in our assessment of this individual (or company representative/partner/owner as it may be) and were right in focusing our energy and response efforts on our customers, product support and new development efforts.

It appears people simply do not understand what a "free market" economy really means. It's a big market out there with plenty of opportunity and we are not afraid to compete for business. We understand exactly what it means and our simple response will be to even work harder to develop and support further product offerings and keep our prices value oriented.

Although the PCPhoneSoft brand is relatively new and focused on addressing a very specific market segment and opportunity, its products are built on lots of previous telecoms development experience. That experience reaches back over 25 years to the days when MCI and Sprint first entered the common carrier market in the United States to compete. We have been around for well over a decade ourselves and are in telecoms for the long haul.

newtoncd · Posted: Wed Dec 16, 2009 7:50 pm Post subject:

sabresfan · Posted: Wed Dec 16, 2009 8:37 pm Post subject:

I'am also running the software and have not had any problems. It's added some great features and works nicely with MJ.

conniemadagain · Posted: Wed Dec 16, 2009 9:53 pm Post subject:

vdot · Posted: Wed Dec 16, 2009 11:42 pm Post subject: