magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

macman4hire · Last edited by macman4hire on Mon Oct 12, 2009 11:56 am; edited 2 times in total

MagicJack now allows you port your number out to a new service provider. MagicJack customers are still unable to port their existing number into the MagicJack service from an outside provider as this time.

Unfornately magicJack seems not to allow direct links to its FAQ pages. So if you need to find out information about how port out your existing magicJack number click the link below and enter the following into the search field: How can I transfer my magicJack number to another provider?
http://www.magicjack.com/1/faq/

Edited due to broken link to magicJack's FAQ page.

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GuyOnTheAir · Posted: Sat Oct 10, 2009 7:11 pm Post subject:

That's interesting, although I don't actually see it at the link you've given.

I suppose they are probably intentionally making it hard to find, as they don't want to advertise ways for people to easily leave their service.

Thanks for the heads up, though!

WarlockWeary · MagicJack User Joined: 03 Jan 2009 Posts: 47

Your Question

How can I transfer my magicJack number to another provider?

Category: All › Returns, Exchanges, Replacements

Answer

In order to transfer a number on your magicJack please make sure your financial obligations to magicJack have been met. Your new service provider should initiate and coordinate the transfer.

LOL .. About time !

JackoWacko · magicJack Apprentice Joined: 22 Nov 2009 Posts: 10

By Law they have to allow it.
If they don't you can complain to the FCC and they will force them to.

Rolling Eyes

laguna · MagicJack Newbie Joined: 22 Nov 2009 Posts: 1

I have 3 Magicjack numbers on one account, attempted to port one number out to a wireless carrier and they required my Magicjack account number. Online support told me that out porting was not available, but coming soon, asked to be escalated to another rep, asked him how to get my account number and he told me I had to send a snail mail to the Florida address. Has anyone ported out successfully yet and what tips can you give me to tell the new carrier. Thanks!

macman4hire · Posted: Mon May 24, 2010 10:49 pm Post subject:

Several successful reports of porting out of magicJack numbers in the DSL Reports magicJack forum. The VoIP service provider Callcentric seems to be able to port in magicJack numbers.

http://www.dslreports.com/forum/r23595371-Porting-out-to-another-VOIP
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netTalk TK6000

jsherk · MagicJack Expert Joined: 08 Dec 2009 Posts: 79

I highly recommend Call Centric ... excellent quality and great support!
http://www.callcentric.com/?aid=112532

I ported my old number that I wanted to keep over to them, and use it as incoming only, and call forward it to my mj number. I use my mj for all outgoing calls. You can read more here:
http://www.magicjacksupport.com/local-number-portability-option-for-canada-us-numbers-t8395.html

jeffnyc · Posted: Sun Nov 14, 2010 3:01 pm Post subject:

is it possible to port a number out and still keep mj working with a different number or is the only way to port out to kill your mj service 100% - reason iasked is cuz im paid up 4 awhile

jsherk · MagicJack Expert Joined: 08 Dec 2009 Posts: 79

Do you mean you want to port out your current mj number, but then keep your current mj service with a new number?

You would have to ask mj support directly about that one... I am not sure how that would work!

stav · Posted: Sun Nov 14, 2010 8:53 pm Post subject:

Magicjacktechsupport · MagicJack Contributor Joined: 21 Aug 2009 Posts: 58

According to their TOS

3. Internet Communications Feature
a) Incoming Calls:

When you first register, as part of the available features, you may elect to choose a unique phone number, which will allow you to receive free phone calls over the Internet. The phone number chosen will be allocated provided we determine that it is legally permissible. If you are eligible for a phone number, it will be allocated to you as soon as reasonably possible after we have received your request. YMAX Communications Corporation may be the provider of your phone number and/or inbound calls. We do not guarantee that a requested phone number can be allocated to you or that you can make use of the incoming call feature. The allocation of a phone number to you does not constitute any transfer of title, ownership, license or other rights with regard to the phone number; if you transfer or port out your phone number your service is terminated and you relinquish all claims for a refund of your initial licensing period as well as any renewal licensing purchased. We may, without any liability, refuse, change or terminate any phone number at anytime. If we change the phone number that has been allocated to you, we will notify you, stating the effective date of the change and your new phone number. If you do not wish to accept this new phone number, you are entitled to cancel this Agreement; however, you will not be eligible for any refund unless you terminate the Agreement within 30 days of purchase of the magicJack device and qualify for a refund as further described in Section 2 of this Agreement. We will not be liable for any damages resulting from the change of the phone number.
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Happy to help you !

V-Man · Posted: Wed Nov 17, 2010 11:39 am Post subject: Question of the hour.......

jeffnyc · Posted: Wed Nov 17, 2010 1:44 pm Post subject:

In general, I do not think porting out charges are common - usually the incoming provider, if any charges a port fee, if any.

V-Man · Posted: Wed Nov 17, 2010 3:09 pm Post subject:

invantas · MagicJack Newbie Joined: 29 Jul 2011 Posts: 1

Wow, they are charging a $30.00 fee to port out your magicjack. I am so done with this service.

http://service.liveperson.net/hc/s-61732089/cmd/kbresource/kb-671181342757941888/view_question!PAGETYPE?sc=7&sf=101133&documentid=345501&action=view