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Inbound CID ...Possible fix.
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Gear-Monkey
magicJack Apprentice


Joined: 23 Jul 2009
Posts: 20

PostPosted: Sat Jul 25, 2009 2:17 am    Post subject: Reply with quote

I tried this:

>Start>Control Panel>System>Hardware>Device Manager>Scroll to Universal Serial Bus Controllers and expand>Right click on each USB Root Hub and select Properties>Select Power Management tab>Make sure the to uncheck the box next to "allow the computer to turn off this device to save power".

And it didn't work right away. So I swapped out the 6ft phone cord (cord that goes from phone to MagicJack) with a heavier, higher quality cord and it worked. Of course I'll need to give it a few days to see if it actually fixed it.

EDIT: Nevermind, didnt fix it
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PostPosted: Sat Jul 25, 2009 2:17 am    Post subject: Magicjack support, tips, tricks, and hacks


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zbysior
MagicJack Newbie


Joined: 09 Aug 2009
Posts: 2

PostPosted: Sun Aug 09, 2009 5:32 pm    Post subject: stupid question Reply with quote

What dou you understand by CID not working? Im asking cause my magicjack CID showes phone# but it does not show name of the caller.
Is this what we are talking about?
Thnx
Ps cant wait to do some soldering.
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ad78
MagicJack Newbie


Joined: 10 Aug 2009
Posts: 2

PostPosted: Mon Aug 10, 2009 2:13 pm    Post subject: Reply with quote

i copied GTholman solution but still no luck...
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ad78
MagicJack Newbie


Joined: 10 Aug 2009
Posts: 2

PostPosted: Wed Aug 12, 2009 10:59 am    Post subject: Reply with quote

my CID finally shows. no resistor and everything. i just transferred my MJ to my laptop sony vaio with windows 7 (7600 build)
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Bendle
Dan isn't smart enough to hire me


Joined: 27 Mar 2008
Posts: 103
Location: proxy1.nashville.talk4free.com

PostPosted: Sun Sep 06, 2009 9:40 am    Post subject: Reply with quote

fulcrum wrote:

Now I only have 4 more fixes to find:
(1) Be able to call out while my kids play on the Webkinz website.
(2) Stop the Magic Jack Window from Popping Up each time a call comes in.
(3) Stop the Beeping Sound that the other party hears.
(4) Keep Magic Jack running even when XP windows logs me off from inactivity.



Not sure why you have #1? My kids are on Webkinz on two computers at the same time (neither is the MJ host computer) and MJ works. Why would a website cause MJ call out to not work?

#2 AND #4 can be accomplished by installing MJ as a WINDOWS SERVICE. There are posts on this forum how to do this.
Alternatively, and simpler, you could go into the DISPLAY settings on your control panel and change the log off timeout to NEVER.
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gork
magicJack Apprentice


Joined: 04 May 2009
Posts: 10

PostPosted: Wed Sep 16, 2009 11:52 pm    Post subject: Reply with quote

mberlant wrote:
in North America Caller ID is delivered to the target telephone ... just before the second ring. The MJ softphone only knows how to instruct the OS to send this information to the audio device associated with it ... it is possible that it sometimes ... "forgets" how to pause the talk path audio in order to allow the Caller ID information to flow to that same device, thus forcing that audio (Caller ID info) to flow out of the computer via a different audio device.


It appears I've found a solution to my caller id issue which appears related to Remote Desktop and probably has something to do with the issue mberlant posted about previously, as quoted. I don't think my findings will help many others, if any at all, but I figured I'd post what I did just in case. In short: If you use Remote Desktop to connect to a computer the MJ software runs on, set the sound to remain at the remote computer; don't bring it to the computer you're connecting from. More detail follows:

Caller ID was working fine for me, but I didn't want to run the buggy MJ software on my main computer anymore, so I bought a cheapo $100 computer to put in the back room. I didn't hook up a monitor, keyboard or mouse to it and figured I'd just use RDP (Remote Desktop) to access it.

One thing I noticed right off the bat - if I tried to restart MJ when connected to that computer via RDP it would complain that there were no audio drivers available. So I would just reboot the computer anytime I needed to restart MJ. I've been having problems with caller ID working sporadically, more often not, ever since I hooked it up to the new computer. Caller ID had been working fine when the MJ was hooked up to my main computer.

I won't go into the story regarding the long hours and MANY experiments I tried. But I'll be taking the DSL filter back to Radio Shack tomorrow, the powered USB hub was a waste of $10, and I ordered one of those magicmojita jobbies which I apparently won't need anymore. (It hasn't arrived yet.)

I finally figured out just a few hours ago that if I set the "Remote computer sound" of the RDP connection to "Leave at remote computer" the MJ software no longer complains when I restart it 'cuz it can't find a sound device. I have tried 30 test calls and they have all worked fine, whether I've connected to the computer via RDP or not (with the new settings). And this is even though I received no pop up error about the sound device from the MJ software (since I didn't restart the MJ software).

Like I said, I don't know how many people this issue might apply to, but it's something to keep in mind with all this mess.
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ThisIsMyUserName
MagicJack User


Joined: 26 Mar 2008
Posts: 46
Location: Boston, MA

PostPosted: Fri Sep 25, 2009 6:24 am    Post subject: Reply with quote

snafu2:
I had the no CID issue weather I had one phone or many phones connected to it, so it seems that ringer EQ or resistance doesn't seem to be the issue. The run is short and twisted-pair, so capacitance doesn't seem to be the issue.
ANYONE:
Why does adding 100k Ohm of resistance fix the issue? Also, what is the ringer EQ if 100k or how many phones does this equate to on average?
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ThisIsMyUserName
MagicJack User


Joined: 26 Mar 2008
Posts: 46
Location: Boston, MA

PostPosted: Sun Sep 27, 2009 7:11 pm    Post subject: The 100k Ohm resistor trick works gr8 ! Reply with quote

Just wanted to thank the super genius that came up with the 100k-ohm-resistor-across-the-phone-line-fix, it worked great and I now have caller ID back on my phones. The only thing is that it leaves me wondering why Dan's engineering department didn't incorporate this in the MJ and if future versions will fix the hardware bug. On a new subject, but while I was at RadioShack buying the resistors, I noticed that they dropped carrying MagicJack in exchange for Ooma. I never heard of this VoIP provider, but it seems pretty cool. No monthly/annual phone bill at all, just an initial upfront purchase. No need to keep the computer on too...just plug into the router, so no need for a ThinClient/ATA. Plus they have number porting as well, not something we have to wait "soon" for with a MJ. The info says that the device reserves the bandwith it needs on your ethernet, so the voice quality is supposed to be good even during heavy internet traffic times. Has anybody out there tried Ooma yet? I'll probably use both devices for a side-by-side comparison.
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sabresfan
Dan Should Pay Me


Joined: 12 Feb 2009
Posts: 653
Location: nc

PostPosted: Sun Sep 27, 2009 7:43 pm    Post subject: Re: The 100k Ohm resistor trick works gr8 ! Reply with quote

ThisIsMyUserName wrote:
Just wanted to thank the super genius that came up with the 100k-ohm-resistor-across-the-phone-line-fix, it worked great and I now have caller ID back on my phones. The only thing is that it leaves me wondering why Dan's engineering department didn't incorporate this in the MJ and if future versions will fix the hardware bug. On a new subject, but while I was at RadioShack buying the resistors, I noticed that they dropped carrying MagicJack in exchange for Ooma. I never heard of this VoIP provider, but it seems pretty cool. No monthly/annual phone bill at all, just an initial upfront purchase. No need to keep the computer on too...just plug into the router, so no need for a ThinClient/ATA. Plus they have number porting as well, not something we have to wait "soon" for with a MJ. The info says that the device reserves the bandwith it needs on your ethernet, so the voice quality is supposed to be good even during heavy internet traffic times. Has anybody out there tried Ooma yet? I'll probably use both devices for a side-by-side comparison.
A lot of people like ooma and I have heard they are coming out with their ooma telo soon. This may make MJ up what they offer in terms of features. Maybe have some kind of a premiere plan with number porting and other features. The main concern I would have with ooma is their business model. They have survived on venture capitalists pumping money into them so far and have yet to turn a profit. The other thing I don't care for is that the ooma hub and scout can only be used for ooma. If either takes a dump your stuck buying a new one unless the place you buy it from will take it back and offer a refund or exchange. If you buy an ooma let us know about your comparison and how each perform. Sabresfan
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robinwilson2
MagicJack Newbie


Joined: 28 Sep 2009
Posts: 2

PostPosted: Mon Sep 28, 2009 2:27 pm    Post subject: Ooma vs. MagicJack vs. Vonage Reply with quote

So I looked up Ooma and it appears that they are essentially the same thing as a Vonage device - hanging directly off of your network hub. They cost $250, but that's a 1-time fee. So it's like Vonage without the monthly cost. I can see how they would be better than Vonage.

At the current rates from MJ, it will take 11 years of MJ service to run up the cost to the same amount as Ooma ($53 with taxes and fees for the 1st year, and $20/year for the subsequent 10 years). Given that technology like this is only likely to be useful for 5 years (at best), I'll stick with the MJ. (I've already tried Vonage and I will never do that again!)

I am curious as to what the 100 Ohm resistor fix is doing to make the MJ caller ID work. I wonder if just getting an RJ11 plug and looping-back tip and ring with a 100-Ohm resistor, then plugging that into a dual-outlet jack that comes off of the MJ device (with your phone going to the other outlet) would work?
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ThisIsMyUserName
MagicJack User


Joined: 26 Mar 2008
Posts: 46
Location: Boston, MA

PostPosted: Mon Sep 28, 2009 8:16 pm    Post subject: Reply with quote

robinwilson2,
I was figuring almost the same as you but you have to deduct the cost of a ThinClient/ATA from the $250, so the break even point (when compared to MJ) would be about half of the 11 years you figured. Not to mention the bonus of not having to leave a computer on 24/7.
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ThisIsMyUserName
MagicJack User


Joined: 26 Mar 2008
Posts: 46
Location: Boston, MA

PostPosted: Mon Sep 28, 2009 8:25 pm    Post subject: 100K-ohm resistor across the phone line fixes the caller ID Reply with quote

PS: just fixed a 3rd MJ setup with a 100k resistor across the phone line and once again it worked like a champ. I made a few of them, plug-n-play, that have a male and female RJ-11 modular phone plug and socket and the 100K-ohm resistor built-in. I'm gonna call it an "ID-10-T" kit (ID10T or "idiot") because it fixes the caller ID, took 10 minutes to make, and shows the cid on the Telephone. Also, because the MajicJack engineers must have been IDIOTS to forget to install this part, and most likely won't revise the hardware design on future ones because they probably don't follow this forum. I told the customer care camel and he didn't know what the heck I was typing about but said he would pass it on to the really really smart camel.
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robinwilson2
MagicJack Newbie


Joined: 28 Sep 2009
Posts: 2

PostPosted: Tue Sep 29, 2009 9:22 am    Post subject: Cost of Ooma Reply with quote

I suppose if you don't already have a computer handy to plug the MJ into - then you would have to include the cost of a computer of some sort. But for the majority of people, this is a non-issue, so the cost differential still stands. Granted, it's no apples to apples - but it does represent the actual cost "out of pocket" for the average purchaser. Either way, MJ is still quite a bit less costly than Ooma. And Ooma's technology appears to be the same as that of Vonage - which is enough to make me shy away.
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ThisIsMyUserName
MagicJack User


Joined: 26 Mar 2008
Posts: 46
Location: Boston, MA

PostPosted: Tue Sep 29, 2009 9:41 am    Post subject: Reply with quote

what I meant is that if you have a computer (which obviously you would have if you have internet service) but chose to run MJ on a ThinClient or ATA so that it is independant of that computer, then you would have to deduct the cost of that TC/ATA from the cost of the Ooma (which IS an ATA) if you are going to compare the same fruits.
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Alpman
Dan isn't smart enough to hire me


Joined: 03 Sep 2008
Posts: 260
Location: Sierra Nevada Foothills - Frogtown, Ca

PostPosted: Mon Oct 05, 2009 5:09 am    Post subject: Reply with quote

By popular demand, I've just listed the solderless Y-adapter version of this fix on ebay . I'm calling it the CIDJak Mini. Priced at under $7 plus actual shipping, it's a bargain. Check it out HERE. I'm not trying to make a killing on this product, just recoup some costs and cover a little of my time while providing a solution for some of you that don't have the means to build this handy little device themselves.

And thanks to many members here, I'm just about sold out of thin clients. I'll have more for you in about a week...
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