magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

rracb · MagicJack Newbie Joined: 03 Feb 2008 Posts: 1

What does the assembly think of the following discourse?

Please wait for a site operator to respond.

Chat InformationYou are now chatting with 'Lex'

Lex: Hello, how may I help you?

Alfred: Hi - in the MyMagicJack profile info I see how to ADD a credit card. How do I delete one?

Lex: I do apologize Alfred but you cannot delete the credit card information that was stored there, you can only Add card information but you cannot delete.

Alfred: Why not? Can you delete one?

Lex: No Alfred, I cannot delete it.

Alfred: What if I do not want MagicJack to store my credit card info? Can you guarantee your site can't be hacked?

Lex: Yes Alfred, please don't worry because this is a highly secured the prevents for hackers and intruders. We have a lot of magicjack's customer here Alfred and we don't have any complains that there a hacked issue on their credit card or debit card.

Alfred: Thanks...

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Llamaman · Posted: Tue Jul 07, 2009 9:15 am Post subject:

Wow. That's disturbing. I don't know of anywhere else that won't let you delete credit card info. Normally, there's at least an option to replace it.

Thanks for the heads up. If I extend my service when it's up, I'll remember to use the option to generate a single use random credit card number. I'm not sure how many credit cards do that, but Citicard does.

Or maybe one of those prepaid Visa/MC gift cards would be a good alternative.

az2008 · Posted: Tue Jul 07, 2009 10:08 am Post subject:

Llamaman · Posted: Tue Jul 07, 2009 2:54 pm Post subject:

az2008 · Posted: Tue Jul 07, 2009 5:04 pm Post subject:

mufon · Posted: Mon Jul 13, 2009 11:45 am Post subject:

Tell your cardholder host (bank?) that you lost your card so you get a new number. The card I use routinely gets a new condom about every couple of months.
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vnecaxa · MagicJack Contributor Joined: 28 May 2009 Posts: 60

Another option is to use Paypal Plugins when paying directly on MJ's webpage. It generates a random single-use card number that MJ will accept. It deducts the balance from your paypal account. Once accepted, that card number becomes invalid. Pretty neat stuff.

Alesana · MagicJack User Joined: 05 Mar 2009 Posts: 44

haitian1 · MagicJack Newbie Joined: 24 Jan 2009 Posts: 6

Mary Jane User · MagicJack Newbie Joined: 01 Jan 2010 Posts: 2

I am a brand new user and am just now learning about some of the "options" of using magicJack. After placing my credit card info with MJ and making a purchae of extending my subscriotion, I thought about the ramifications of having my credit card info here and looked for a way to modify or remove my credit card.

I could not believe this when I tried to update my card info and then searched and found that this is NOT possible!?!?!? WTF people!?!? I must say that ANY reputable service or product provider on the internet from eBay to Dell to Amazon (3 of the biggest) will allow one to either change OR to DELETE this info at your request.

What the heck is UP with this company that they will not delete or update our credit card information?!? This is a HUGE security risk and I will not go into detail to describe how and why, but this is an incredible no-no for anyone who is concerned about their security. I plan to complain to mJ and insisit that my card info be removed. Yikes.

crackerjack · Dan Should Pay Me Joined: 16 Nov 2007 Posts: 726

Mary Jane User · MagicJack Newbie Joined: 01 Jan 2010 Posts: 2

Yies and YIKES again! So then WHY are people even getting involved with this sketchy company? Why hasn't the BBB, Consumer Affairs or anyone else jumped into the fray?

Where are the mass of complaints from abused users? Are people really that placated by $20 / year phone service? We have used Vonage for many years and figured that we would test this device as a more portable option, but these issues add up to a potentially bad experience.

I already have a horror story that I will not share publicly because I only learned of this HUGE security breach after the fact, but not being able to delete or update credit card info is a disaster waiting to happen.

Apparently, email addresses in the system cannot be deleted either. Let's say that you let your account lapse and then some time later (years?) you give the adapter to a friend to re-activate and use. OR, perhaps you even lose track of the adapter and it ends up in someone else's hands?

This is looking pretty bad and I cannot imagine how this company has remained in business wihtout someone suing them.

Magicjacktechsupport · MagicJack Contributor Joined: 21 Aug 2009 Posts: 58

Hey, You can delete the email address from your account . But it takes some time to get delete permanently from your account.

According to magicjack's TOS , It cann't be sold after registering .

7. No Resale

Unless expressly authorized in writing by magicJack, you agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any purposes any portion of the magicJack device or the Software.
8. License

magicJack grants you a personal, non-transferable and non-exclusive right and license to use the magicJack device and Software on your computer; provided that you do not (and do not allow anyone else to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in, or otherwise transfer any right of the magicJack device.
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Happy to help you !