magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

house1997 · MagicJack Newbie Joined: 28 Feb 2008 Posts: 1

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Chat InformationYou are now chatting with 'Sonny'

Chat InformationYour Issue ID for this chat is LTK419095071385X

Sonny: Hello, how may I help you?

: MAgicjack no solid blue light keeps telling me to plug in usb and it doen't do anything

Sonny: Hi S

: ]only one blue light inside

Sonny: Go to " Computer" and look for the 2 magicJack drives(one can be "Phone" or "Vista Only" or "Removable drive"). Right click on those drives and look for the "Format" option and click it then click on start.

Sonny: You will be able to format only one MJ drive. Please do not unplug MagicJack after formatting.

: its not finding it

: nothing in device manager nothing
: just light keeps blinking inside the magicjack

Sonny: 1.Please click on Start and click on Run . In Run window type devmgmt.msc and press Enter.

Sonny: 2.Now click on + sign next to Universal Serial Bus Controllers

Sonny: 3.Please right click on first entry and select Update Driver

Sonny: 4.Harware setup wizard window will pop-up and there select " Yes, this time only " and click on Next

Sonny: 5.Now select "Install from a list or specific location(Advanced) " and click on Next

Sonny: 6.Then click on " Don't search. I will choose the drive to install " and click on Next

Sonny: 7.Now click on Next again and click on Finish to complete.

: nothing
: still not showing up

Sonny: Please wait while I check that for you

Sonny: One moment please...

Sonny: Please wait while I check that for you

: I have 2 magicjacks the other one works just fine

Sonny: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are now chatting with 'Prince'

Chat InformationYour Issue ID for this chat is LTK419095071385X
: k

: my magicjack is not picking up at all I have 2 and the other one work fine on this pc

Prince: Hi i'm Prince, i will be assisting you

Prince: Please hold as i read your previous chat, Thank you

: no light on it sometime the light blinks a lil blue light in it now its just dark

: like its dead

Prince: please click here and run it

: 'I ran it

: nothing

: still not showing up

Prince: Please unplug your magicjack for 2 minutes then plug it back into the back panel of your computer

: ok it just says generic hub ready to use

: still not showing up

: no magicjack program no lights nothing

Prince: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):

Prince: http://upgrades.magicjack.com/upgrade/upgrade.exe

: did that already nothing

: plug usb in

: you must plug magicjack into usb error then goes to you lovely this is magic and this is jack site

Prince: please go to control panel and go to device manager
: not showing up in there
: nothing
: just send me a new one'
: itd help if it would even pick up in device manager but its dead DEAD
: I have tried it other pc same problem 2
: but my other magicjack works just fine

Prince: are you using the usb cord?
: no its plug directly into my pc

: taking up a lot of space

: I am thing of a TK6000

: thinking

: are you there

: I have been without service for 2 weeks

Prince: One moment please...

Prince: when did you register your MJ?

: like almost 2 years ago when I got it

Prince: would you like to get a replacement?

: and bought 2 years of service but only got 1 1/2 years

: yea if its free
: I was even goin to extend my years til it crapped itself

Prince: Replacement magicJack is free but you will have to pay $9.95 for the shipping and handling of the replacement magicjack.

: hows it free if I gotta pay shippin I didn't even pay that when I got it

Prince: The $9.95 is for the shipping

: I didn't have to pay that the first time

Prince: that's how it works, ok forget about the replacement we will try to fix the problem.

Prince: Please go to control panel and go to device manager

: Ok I am switching to vonage

: or your alls competiotion nettalk TK6000

: if only I have 9.95

Prince: okay

Prince: is there anything else i may assist you with?

: naw but I will talk to dan

Prince: ok

: shut the *** *** **** off and close the account

: the jack is dead

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VaHam · Dan Should Pay Me Joined: 13 Feb 2008 Posts: 838

More like customer at it's finest (NOT) IMHO!
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Sad Times Ahead for this Obamanation !!!! Psalms 109:8