magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

JoelIrwin · Posted: Mon Feb 15, 2010 8:52 pm Post subject:

Has anyone tried this:

http://multimontreal.com/blog/2010/02/magicjack-beeping-fix

Not sure what the connection is but I unchecked that options. I'll see if it makes a difference for me.
_________________
Have a great day,
Joel

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Turakz · MagicJack Newbie Joined: 12 Nov 2009 Posts: 8

mjb65 · MagicJack Newbie Joined: 28 Feb 2009 Posts: 4

After enduring the dreaded beeps for a year or so, they just might be gone for me. I had the MJ with the extension cable connected to a Dell laptop 2.0 ghz celeron 768 mb ram. I was getting the beeps and other quirky issues. I bought one of Alpmans TCs with 1ghz Via 256mb ram and no extension cable. It has been up and running for a week now and calls are crisp and clear with no beeps. This is true even when my bride talks to her girlfriends. I still have my fingers crossed. Just thought I would pass this info along.

Robert121571 · magicJack Apprentice Joined: 27 Jun 2009 Posts: 20

One thing I tried as an experiment from talking to a friend was to set my Magicjack into 3G mode. I have a 20 Meg down connection so speed was never a problem. Don't know why but in 3G mode I don't have any audio problems that I had in the other mode. Must be the different audio codex.

Barbsplace · MagicJack Newbie Joined: 22 Mar 2010 Posts: 3

When I receive long distance calls, after about 15 min., I hear a beep
(caller does not hear it) and then another beep in about 1 min., after which my call is disconnected. The caller must redial my number to finish a conversation. This has happened often in the last 2 months. Does anyone know why or what to do?? Thanks!

cscoley · MagicJack Newbie Joined: 05 Apr 2010 Posts: 4

I was jumping through a bunch of hoops with customer service and noticed that everything he was having me do was related to the settings of the handset. I clicked on the menu button and clicked "switch to telephone". I will let you know if it didn't work permanently.

cscoley · MagicJack Newbie Joined: 05 Apr 2010 Posts: 4

[quote="Robert121571"]One thing I tried as an experiment from talking to a friend was to set my Magicjack into 3G mode. I have a 20 Meg down connection so speed was never a problem. Don't know why but in 3G mode I don't have any audio problems that I had in the other mode. Must be the different audio codex.[/quote]

How do you switch it to 3G mode?
Thanks

cscoley · MagicJack Newbie Joined: 05 Apr 2010 Posts: 4

So the "switching to telephone" didn't work. Here is a transcript of my tech call. I just got off so I don't know if it works or not. Also, uncheck PIN box in settings is supposed to help...
Diana: To better assist you, please give me a little while to review your chat/s, thank you.
Shelli: Sure. Take your time
Diana: you are running windows 7 and you are having bad audio right?
Shelli: Yes
Diana: Let us open ports in your Windows Firewall and add sites in your Internet Options. For you to have a Stable connection to our servers.
Shelli: And now I can't switch to telephone from headset
Diana: Please click the “START”(WINDOWS LOGO) button and select “Control Panel”. On the upper right side, click the dropdopwn menu next to View by and Select “Small Icons”.
Shelli: Window firewall is not active. It is run through norton
Shelli: Can I add the same sites to Norton?
Diana: Please double click “Windows Firewall”. (make sure it is On so that we can add the ports)... Then click Advanced settings in the left column of the Windows Firewall window.
Shelli: It will not let me turn it back on. I am unable to access the buttons that allow me to do that. I click on them and nothing happens
Diana: Please click “Turn Windows Firewall On or Off” and turn On the windows firewall
Shelli: I tried that. It will not let me click it. Nothing happens
Diana: Please click on the round button for the “ON (recommended). For both Home and public .. Then click “OK”.
Shelli: It will NOT let me. I can take a picture of the screen and send it to you if you would like
Diana: please try to go to the advanced settings
Shelli: Done
Diana: 1. Select Inbound Rules in the left column . >>> Select New Rule in the right column. >>> Then put the dot on the circle for Port, in the New Inbound Rule Wizard and then click Next.
Shelli: Done
Diana: 2. please click Protocol and ports, then put the dot on the circle for UDP >>>> then put the dot on the Specific local ports and type 5060 in the box next to it >>> the click the Next button...
Shelli: done
Diana: 3. Please select Allow the connection and then click Next. >>> Make sure the boxes for Domain, Private and Public are Checked then click Next. >>> Then type MJ1 as name and click Finish
Shelli: done
Diana: After that, please do the same 1-3 steps, but name it as MJ2 and the port number is 5070….
Shelli: done
Diana: Please go back to control panel; then double click “Internet Options” A dialogue box named ‘Internet Properties’ will pop up.
Shelli: done
Diana: Please click on the “Security” tab and click “Trusted Sites” then click the “Sites…” button.
Shelli: okay
Diana: Before we add the sites, please Uncheck the BOX for Require Server Verification (on the bottom part of the site window)
Shelli: okay
Diana: In the box for “Add this Web site to the zone:”, please type https://reg.talk4free.com then click “Add” (it will be added in the Web sites: box)
Shelli: done
Diana: Doing the same process, please type https://my.magicjack.com and click add then click OK or Close button
Shelli: done
Diana: Now please select the “Privacy” tab and set the Slider to Low (This is only for now, you can set the setting back to medium later). Then “Apply “ and OK
Shelli: done
Diana: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Diana: http://upgrades.magicjack.com/upgrade/upgrade.exe
Shelli: done
Diana: please have a test call and tell me if we have improvement or we have the same problem.
Shelli: I still can't switch to telephone
Diana: Please go back to the Control Panel and double click the “Sound” icon. A dialogue box named ‘Sound’ will pop up. >>> Then tell me if you have “Handset USB Internet Phone by TigerJet”
Shelli: Yes. It is disabled
Diana: Please click on the “Handset USB Internet Phone by TigerJet” then click the “Properties” button. then check the Device usage dropdown and make sure it is on “Use this device (enable)”.
Diana: that click Apply and OK
Shelli: done
Diana: Please click the MENU on your SoftPhone dial pad and choose “VOLUME/HEADSET CONTROL.” then tell me if you can switch between telephone or headset/other
Shelli: Yes!!!!
Shelli: Thank you!!!
Shelli: I will test it now!
Diana: you are most welcome
Diana: please tell me if we have improvement or we have the same problem.
Shelli: Okay. It may take a while as the beeps and weird musicy things don't happen right away or consistantly!
Diana: does the call get connected?
Shelli: YES!!!!
Shelli: Okay, can't get ahold of anyone who would hav etime to talk now. Is there a way that I can try it at my convenience and then if there is still a problem - not have to jump through all these hoops?
Diana: before you leave,,, To make sure you have the audio codecs that magicJack uses. Please do the following.
Diana: 1. Please go to http://www.divx.com/ and click Free Download
Diana: 2. After the download please click on the file and select Run >>> after initializing Check I Accept the terms and click the Accept button,>>> then Uncheck the Converter , Codec and Web Player, only the Player should be left with a check mark the click Next >>> you can uncheck Norton and click Next…
Diana: 3. After Downloading and installation, please click Finish. No need to enter your email address…
Diana: Note: If you are ask to associate it to MKV files please say Yes
Shelli: hold please
Diana: okay
Shelli: It did not ask me to associate it to MKV files. But if that is not an issue. It is done.
Diana: Please restart your magicjack using the SoftPhone/dial pad by clicking menu>>>advanced users>>>restart... it should help your audio now...

Don’t forget to reset your internet security when you are done. We’ll see if this works.

Robert121571 · magicJack Apprentice Joined: 27 Jun 2009 Posts: 20

cscoley · MagicJack Newbie Joined: 05 Apr 2010 Posts: 4

[quote="Robert121571"][quote="cscoley"][quote="Robert121571"]One thing I tried as an experiment from talking to a friend was to set my Magicjack into 3G mode. I have a 20 Meg down connection so speed was never a problem. Don't know why but in 3G mode I don't have any audio problems that I had in the other mode. Must be the different audio codex.[/quote]

How do you switch it to 3G mode?
Thanks[/quote]

Top left corner of soft phone is two buttons one says normal high speed the other says air card 3g Even thou I'm on high speed I'm running in the air card 3g mode no beeps.[/quote]

Well thank you for that!!!!!

SouthernCheer · MagicJack Newbie Joined: 19 May 2010 Posts: 4

Turner · Posted: Thu May 27, 2010 12:34 pm Post subject: beeping tones

First time today - on all outgoing calls called party complains of hearing tones as if I'm "dialing" during conversation. (I hear nothing on my end).
Will have to stop using MagicJack if this continues - although I paid for 5 years in advance and international calls credit! WOULD APPRECIATE ANY CLUES......
_________________
gracias/mahalo

Nobody beats the Whiz! · Dan Should Pay Me Joined: 26 Oct 2009 Posts: 559

SouthernCheer · MagicJack Newbie Joined: 19 May 2010 Posts: 4

Well, I have been emailing Dan Borislow's address talking to a tech.
I wanted to uninstall and reinstall to try that.
But, the uninstall for a Mac is just too complicated for me.
So, he told me that they are sending me a new one and maybe that will fix the problem.
I find that the tech support overall is pretty good, especially if you email Dan if the chat tech can't solve your problem.
We shall see if the newer model has the same problem.

Pete Gannon · MagicJack Newbie Joined: 21 Jun 2010 Posts: 2

I had the problem of disconnection after a chattering noise (beeping, etc). Sometimes it was after just a few minutes. Sometimes after 20 or 25 minutes. After reading the Tech Support Info on changing my Power Management settings for the USB Root Hubs, I went into Control Panel and de-clicked the box - 'Allow Computer to turn off this Device to conserve power.' Now the phone is much more clear and , so far, has not gone to chattering at all even after a half hour call. Thank you! Love my Magic Jack