magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

moheeb · MagicJack Newbie Joined: 28 May 2010 Posts: 1

You have just reached one of our super agents. These agents are graded in the top 10% by our customers and will fix your problem now. They are here to make sure you are satisfied. We are also giving you a one year free warranty to make sure you stay as a customer.

You are now chatting with 'Vinnie'

Your Issue ID for this chat is LTK4190113852351X

Vinnie: Hello, how may I help you?

moheeb: hi

Vinnie: Hi Moheeb

moheeb: what is the procedure for transfering my old number to a new device

Vinnie: Have you purchased your New device ?

moheeb: yes

Vinnie: Where had you purchased your new device ?

moheeb: from internet

Vinnie: Do you receive Replacement from Our website ?

moheeb: no

moheeb: my old one should expire this month

Vinnie: 1.Please go to Desktop of your computer

Vinnie: 2.Right click Computer >> Properties >> Hardware

Vinnie: 3.Click button "Device Manager"

Vinnie: 4.Click and Expand "DVD/CD ROM"

Vinnie: 5.Right click "YMAX MagicJack USB Device" >> Go to "Properties"

Vinnie: 6.Go to last tab "Details"

Vinnie: 7.From the drop down menu choose "Device Instance Path".

Vinnie: 8.Copy the contents of box under device instance Path and paste in this chat window.

moheeb: ok

moheeb: USBSTOR\CDROM&VEN_YMAX&PROD_MAGICJACK&REV_2.00\xxxxxx

Vinnie: Please plug in your New Magicjack then give me Serial Number

Vinnie: Please plug in your new magicjack into the USB port now and if you get any registration screen then please do not fill any information there.

Vinnie: Then again try to perform the steps

moheeb: xxxxxxxx

Vinnie: Please Plug in your New Magicjack and then perform the steps above and give me same as you given above full line .

moheeb: ok

moheeb: this one is not available any more "YMAX MagicJack USB Device

Vinnie: Can you see TIGERJET there ?

moheeb: yes

Vinnie: Please perform the same for it

moheeb: USBSTOR\CDROM&VEN_TIGERJET&PROD_CD-ROM&REV_V2.0\xxxxxxxx

Vinnie: Please wait while I check that for you

moheeb: ok

Vinnie: Okay,I have Transfer your number < you need to renew your magicjack and your device will be active

moheeb: what do you mean by renewing magicjack?

Vinnie: Yes,pelase

Vinnie: Please**

moheeb: this one has a one year subscription

Vinnie: Service Began: 2008-05-21

Vinnie: License Expires: 2010-05-21

moheeb: the new one that I bought has one year

moheeb: thats why I bought it

Vinnie: Yes, But if you need to Transfer your number then your Services will be lost .

moheeb: if this is the case then I don't want to transfer the old number

moheeb: I didn't though that I will pay again, otherwise I will just renew it from your website

Vinnie: Moheeb , I have already transfer your number .

moheeb: I didn't know that i will lose one year

moheeb: I could use my old one if this is the case and use a new number

moheeb: I want you to cancel the transfere

Vinnie: I am sorry , Moheeb but when you transfer your number you all services will be lost

Vinnie: Sorry , But we can not cancel the Transfer

moheeb: why didn't you tell me that i will lose it

moheeb: I have the two devices now what is the point

moheeb: of transfering the old number to another device

moheeb: I dont want the transfer

Vinnie: Moheeb , We always recommend the Replacement in case of Stolen Or broken magicjack

Vinnie: You ask for a transfer and I did as your order.

moheeb: I want to cancel the transfer

Vinnie: Sorry , Moheeb , But it is not possible right now

moheeb: I asked about the procedure and nothing mintioned about losing the one year

Vinnie: I thought that you know all about that , That is why you need to transfer your old number

moheeb: then why did I ask you about the procedures?

moheeb: because I don't know

Vinnie: Moheeb ,Please try to understand that now we cannot transfer your number again.

moheeb: I'm sure you can

Vinnie: Moheeb , Please try to understand , We are not able to revert any changes

moheeb: but I didn't ask for change

There may be a problem communicating with Vinnie. Please wait while your chat is transferred to another operator.

You are now chatting with 'Sharon'

Your Issue ID for this chat is LTK4190113852351X

Sharon: Hello Moheeb. My name is Sharon. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

moheeb: ok

Sharon: Thank you for patiently waiting, Moheeb.

Sharon: I am sorry but your old magicJack number has already been transferred into your new magicJack so we can no longer register it with a new number for you to be able to use the free one year service on it.

moheeb: but I didn't ask for transfer I though he was just verifying

moheeb: this is not my problem

moheeb: I just asked for the procedures

Sharon: Once your old number get transferred into a new magicJack you will still have the same service, the one year free service on the new device will be override by the old magicJack's service.

moheeb: yes but I didn't ask for transfer

moheeb: you can check what I wrote

Sharon: Yes, I understand that Moheeb. I did read you chat with Vinnie.

moheeb: ?

Sharon: One moment please...

Sharon: Thank you for patiently waiting, Moheeb.

moheeb: no problem

Sharon: My apologies for the inconvenience but we can no longer register your new magicJack with a new number for you to avail the one year free service for Vinnie already transferred your old number into your new magicJack.

Sharon: I am aware that this isn't your fault. As I read your chat with Vinnie, he transferred your old number into your new magicJack unit without proper verifications. The best thing that I can do to help you with this is to escalate your issue to our Technical Engineers so they can personally check on this.

Sharon: Please provide me the needed information below.

Sharon: Complete name.........

Sharon: Email address..........

Sharon: MJ number.........

moheeb: Name: xxxxxx

moheeb: Email address: xxxxx

moheeb: MjNumber: xxxx

Sharon: Thank you. Please hold while I make a report on this.

moheeb: ok

Sharon: Please continue to hold, Moheeb.

moheeb: ok

Sharon: Thank you for the time you have given me. I am done with the report on your issue and have forwarded this to our Technical Engineers already. They are currently working on it. We will resolve this problem on our end. Rest assure that you will get fine results on this matter. You will also receive an email notification for that matter.

it is more than 24 hours and I haven't got any email from them.
Do you think they will send me an email?

Google · AdSense

conniemadagain · Posted: Sat May 29, 2010 6:14 pm Post subject:

You will never get an email ... how do i know ... i was told the same thing 3 YEARS ago ... still waiting ...

luv2uallday · MagicJack Contributor Joined: 29 Apr 2009 Posts: 53

tsmith · Posted: Thu Nov 11, 2010 11:08 pm Post subject:

I would insist they send you another new MJ every time you contact them until they relent.
_________________
Tom

Drewskiier · MagicJack Newbie Joined: 09 Feb 2012 Posts: 1

I have experienced the worst customer service ever from Magic Jack! Take a look at the transcript from tech support chat and decide for your self. They refuse to give a phone number (most likely because they won’t be able to understand me with the poor reception) and would not let me contact a supervisor. The conversation below is after a 3 hrs discussion that prior day after being told that they can not fix it and I will get an email. …………..
never received the email and Magic Jack abruptly ended the support Tech Chat with this message “Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: http://www.magicJack.com/techchat ”
lase wait for a site operator to respond.
You are now chatting with 'Glenda'
Your Issue ID for this chat is LTK554034891533X
Glenda: Hello, how may I help you?
Alicia *: yesterday they couldn't fix my problem they told me that they would email me.
Alicia *: my phone is not working
Glenda: Please hold for a moment while I read your previous chat.
Alicia *: if you cant fix in a timely matter than i want my money back for transfereing my home number
Glenda: I'm sorry for the delay. I'll be right with you.
Glenda: Thank you for patiently waiting.
Glenda: As what I have read from your previous chat, you experienced drop calls and bad audio on your magicJack Plus, am I right?
Alicia *: this chat thing is good for 16 year old in love not o fix a pc/ phone problem
Alicia *: i need to know what happen to the email i was suppose to get from the elevated engineer
Alicia *: i need to speak with some one
Glenda: With all due respect, we'd love to help you by phone but as of the moment we only do support on chat.
Alicia *: i thouhgt you read my issues?
Glenda: As what I have read from your previous chat, you experienced drop calls and bad audio on your magicJack Plus, am I right?
Alicia *: i don't want to get support on the phone i want to speak to a supervisor about poor service
Glenda: One moment please...
Alicia *: are you going to help me ?
Glenda: Thank you for patiently waiting.
Glenda: I would be willing to assist you Alicia.
Glenda: You experienced drop calls and bad audio on your magicJack Plus, am I right?
Alicia *: i spent 3 hrs of my time yesterday for you guys to tell me that we'll send you an email.
Alicia *: i asked you a question
Alicia *: i need to know what happen to the email i was suppose to get from the elevated engineer
Glenda: Our Engineers are still working on your issue as of the moment.
Alicia *: why do you guys go around in circles?
Glenda: You will receive an email from them once your issue has been fixed.
Alicia *: so why are you asking me the problem ? are you going to fix it
Glenda: I am going to help you in fixing the problem, Alicia.
Alicia *: ohh so your better than the egineers
Glenda: It's not what I mean.
Alicia *: why didn't they put you on yesterday when i spent 3 hrs online
Alicia *: look if you read yesterdays issues you would know that its a driver issue with the usb audio device.
Glenda: I am going to assist you on this matter Alicia and it does not mean I could fix the problem.
Alicia *: now what are you going to do for me
Glenda: Is your magicJack Plus currently plugged into your computer with a blue light on?
Alicia *: ok why would i waste my time here if the person above you could not fix it
Alicia *: i need to update the usb audio driver to tigerjet one
Alicia *: i need a number to a supervisor
Glenda: I am sorry but our supervisors does not have a phone number.
Alicia *: how convenient, i cant complain to your supervisor.
Alicia *: this must be a great job. never any dissatisfied customers
Alicia *: really. lets get serious. how do i contact a supervisor
Glenda: Would it be possible for us to try fixing your magicJack issue, Alicia?
Alicia *: would it be possible from me to contact a supervisor
Glenda: One moment please...
Glenda: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Alicia *: thx
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Glenda'
Your Issue ID for this chat is LTK554034891533X
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Carol'
Your Issue ID for this chat is LTK554034891533X
Carol: Hi. This is Carol. Please give me a moment to read your previous chats. Thank you.
Carol: Hello Mrs. *. Do you have the device plugged in the computer as of the moment?
Alicia *: hello, not sure i am being transferred. All i wanted to know is what have the engineers figured out about the issue that i am having which i spent 3hr on yesterday to suddenly be told "we cant fix it " so go away and we;ll send you an email when ever or maybe never.
Carol: I will be right with you.
Carol: Hold on
Carol: This is with regards to Bad audio and dropping of calls? Am I correct?
Alicia *: i dont understand why i cant get an update on the work that has been done yesterday
Alicia *: no
Alicia *: have you read my issues
Alicia *: they are tying to fix the usb audio driver
Alicia *: it will not update to the tigerjet driver
Carol: I see. Would it be okay if you will go on some steps with me so we can check on this matter?
Alicia *: see i dont understand this, i was told that someone is already working on this
Alicia *: so that was a lie to get me on the pc
Alicia *: why would we both waste our time on something that someone else is workinf on
Alicia *: * on= off
Alicia *: can anyone give me a straight answer
Alicia *: why was i told that some will fix thhis????
Carol: There are people who did check on this problem you are having hence
Carol: I need to check on this matter if the said changes was able to take effect
Alicia *: ok ss why wasnt i notified of the results
Alicia *: and what is the solution
Alicia *: they told me i will receive an email
Carol: Would you like us to check on this now?
Alicia *: why didn't i get an email
Alicia *: see this is just all lies
Alicia *: i want to speak with a supervisor
Carol: In as much as I would like to transfer you to another operator I apologize, but we are not allowed to do that since you are already in the higher level of support please let me help you with your concern.
Alicia *: why are you guys not allowing me to speak to a supervisor
Alicia *: what type of unethically company is this?
Alicia *: i dont want an operator
Carol: Since you are on the higher level of support already.
Carol: Would it be okay if I assist you on this matter?
Alicia *: all you do is transfere me to higher operator . what is that i want a SUPERVISOR..
Alicia *: i would like a supervisor
Carol: I perfectly understand your situation, however I believe we are keep on repeating the same process. May I now end this chat session? Thank you
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat