magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

tradertx · MagicJack User Joined: 25 Jan 2008 Posts: 36

Update: MagicJack is now either disabling (or simply unable to provide connectivity) access to at least one of their OWN teleconference services!

I needed to call in to 605-475-4261 today, with an access code of 334280148. Much to my surprise, the automated voice identified that line as a MagicJack conference service. Then it wouldn't accept the access code I was given. The guy who set up his teleconference to that phone number confirmed to me that MagicJack wouldn't work with it.

This is getting weirder and weirder.

----tradertx

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prestonlewis · Posted: Fri Dec 25, 2009 5:16 pm Post subject:

Rural telephone cooperatives get to charge more money for terminating calls than normal telcos. Some shady companies have figured this out and have cut deals with rural phone cooperatives. They set up a conference call number or some other "free" service and have people nationwide call the rural telephone number. The small phone cooperative charges about 5 times the normal price to distance telcos and splits the profit with the shady company.

If you ever lookup where the various conference call numbers terminate at, you'll see rural places like Iowa, Utah, etc.

It's legal but the law was never intended to benefit some company who simply sets up a conferencing service to rake in the bucks.

The government seems to be turning a blind eye to most telcos that block the conferencing numbers.

Since VOIP providers are not traditional telcos, most VOIP providers have blocked the conferencing calls to save money.

I'm not saying either side is right or wrong but that's why some VOIP providers are blocking conferencing. The termination fees they have to pay are very exorbitant.

datakeeper · MagicJack Newbie Joined: 24 Aug 2010 Posts: 1

I am absolutely LIVID about this. How arrogant to block ANY PHONE NUMBER we want to dial. I host a national webinar through Citrix and now cannot access due to this nonsense.

Thank you for the heads up on the FL AG. That is exactly what I intend to do. Credit Card refund too.

I hope this kills MJ. They've done this to themselves.

shardman1 · magicJack Apprentice Joined: 01 Apr 2010 Posts: 11

As of this morning I am still able to connect to our teleconference. However, it is an 800 number and that may have something to do with it.

mikeoliveraz@gmail.com · MagicJack Newbie Joined: 28 Sep 2010 Posts: 1

Since we cannot dictate what conference call service we are invited to, the blocking of free conference call .com numbers means I cannot use Magic Jack to connect to a conference. That means I must use other means at much more money and the time to discover it just when you are due to connect to a call with a customer isn't when you dial the number.

I was a big fan of MJ...but Skype is looking much better to me now, especially for business.
Evil or Very Mad

Darkman90808 · Dan Should Pay Me Joined: 27 Feb 2008 Posts: 687

dobrlub · MagicJack Newbie Joined: 04 Feb 2011 Posts: 2

I am just off the chat with 'support'. They are ignorant and arrogant. I can't believe this!

Chat 1:
Your Issue ID for this chat is xxxxxxxx
Faye: Hi customer
customer: Hi, I had difficulties today using mj for a conference call I got invited to
customer: Hi Faye
customer: When I am the organizer – I can use mj, what do I do when I am not an organizer
Faye: the conference is from a different COnference call provider?
customer: Yes, I have no control over who my customers use for conference calls
customer: And I can loose business if I can't join... I was late today because mj refused to connect to it.
Faye: magicJack reserves the right to block calls to phone numbers that abuse its services. Any service provider who is currently being blocked may interconnect with magicjack for free so our customers may complete their calls. Have your conference service provider email us at connect2magicJack@magicJack.com
customer: This is becoming a big issue for mj. The internet is full of complaints
customer: I have a better idea that you can pass onto your management.
Faye: okay we are open for your feedback customer.
customer: If a service provider doesn't have any setup with you, you still need to allow people to join (not hosts)
customer: and You! (not I) work with conference providers to have them join Your! program.
customer: That sounds fair to me. I have paid mj to be able to make calls, not to be restricted.
customer: I paid with a credit card, and I will work with my credit card company to issue a chargeback.
customer: There were no restrictions during the trial period. Only after the trial period the restrictions were put in place.
Faye: okay I understand, I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.
Chat session has been terminated by the site operator.

Chat 2:
Daphne: Hi, this is Ms. Daphne. How may I help you?
customer: Hi Daphne. I know your policy about the conference calls, and I wonder if there is a way to still be able to use majic jack to dial into conferences organized by others.
customer: I was late to a conference call today as the restriction came as a 'big' surprise to me.
customer: and I had to use a different service (SKYPE)
Daphne: magicJack reserves the right to block calls to phone numbers. Any service provider who is currently being blocked may interconnect with magicjack for free so our customers may complete their calls. Have your conference service provider email us at connect2magicJack@magicJack.com
customer: That's nice... but it can be different service providers every time because I have different customers.
customer: and they all use different providers
customer: I don't have any control over what provider my future customers use... You are putting me into a very difficult situation.
Daphne: I understand customer but this is the only way that you can use or joined other conference service.
customer: But there are many returns over this issue, I see internet buzzing about it... Would you pass my comments to your superviser please. I think this, hold on:
customer: I understand your desire to host conferences and restrictions are fine when I am hosting. But, there should be a way to participate in a conference organized by others.
customer: People may start loosing business if they can't use mj to call into conferneces organized by others.
Daphne: I am one of the Supervisor in here 'customer' and I can forward your concern to the higher department, but as of this time, we cannot do anything unless the conference you are joining contacted us to interconnect.
customer: Yes, please. If you can forward the comments it would be great.
customer: And I still can't believe you are treating your customers this way... I am shocked...
customer: Well ... bye.

dobrlub · MagicJack Newbie Joined: 04 Feb 2011 Posts: 2

Majic Jack ... Major Jack Ass???

nailgunner · MagicJack Sensei Joined: 18 Mar 2010 Posts: 1373

cell14 · Posted: Fri Feb 04, 2011 3:26 pm Post subject:

Diggs · Posted: Fri Feb 04, 2011 6:12 pm Post subject:

nailgunner · MagicJack Sensei Joined: 18 Mar 2010 Posts: 1373

Diggs · Posted: Fri Feb 04, 2011 7:20 pm Post subject:

My gripe was that some calls cannot be completed to certain rural exchanges here in WI. I really didn't expect anything but wanted to register my dissatisfaction with the FCC.

(And sorry I didn't pick up on some of the sarcasm.)

nailgunner · MagicJack Sensei Joined: 18 Mar 2010 Posts: 1373