magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

smokozuna · magicJack Apprentice Joined: 16 Apr 2008 Posts: 24

Ever since the CID Fix update when someone calls my Magicjack the voicemail picks up in 4 rings but by phone never stops ringing. Anyone else having this problem? Also I have been using this MJ for almost 3 years now and this just started recently.

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smokozuna · magicJack Apprentice Joined: 16 Apr 2008 Posts: 24

I spent 2 hours in chat, sent about 20 emails and even let them remote into my Mac to try to fix and observe the problem but no luck. They are sending me a free replacement though, which is great seeing is my MJ is almost 3 years old. I don't feel anything is actually wrong with my MJ, I think something is wrong with my account. When I receive the replacement I am going to set it up as a new account with a new phone #.

smokozuna · magicJack Apprentice Joined: 16 Apr 2008 Posts: 24

I should also mention we tried another Mac, and Windows XP computer, and a different telephone too but the problem remained.

smokozuna · magicJack Apprentice Joined: 16 Apr 2008 Posts: 24

Problem solved, I am running a Linksys WRT54GS router and Tomato Firmware corrected the problem. Found the solution in this thread.

http://www.magicjacksupport.com/keeps-ringing-after-caller-has-held-up-t8124.html