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Brian Nicolosi
MagicJack Newbie
Joined: 01 Sep 2010
Posts: 4
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 Posted: Wed Sep 01, 2010 2:53 am Post subject: 5 minute limit |
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Hi, I'm having some very recent troubles with MJ:
When I first got MJ I had a 120 minute limit of call time from California to Canada. After a while it shrunk down to 90 minutes; I wasn't complaining, it wasn't that big of an issue.
All was well until about three days ago, when my phone started cutting out at five minutes. It's always exactly five minutes (per the MJ call time), and only with outgoing calls. I only ever call Canada from where I live in California. When I receive calls on my MJ device, I have no time constraint. I'm not sure about local calls, because I don't use my device for local.
If there's any info on why I have a five minute limit, it'd be much appreciated. Also, any advice as to what I can do, or what is already being done, would be nice.
Thanks,
Brian |
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| Posted: Wed Sep 01, 2010 2:53 am Post subject: Magicjack support, tips, tricks, and hacks |
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jeffrbrown
MagicJack Newbie
Joined: 01 Sep 2010
Posts: 4
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| Posted: Wed Sep 01, 2010 10:59 am Post subject: |
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I am having the exact same issue. Incoming is fine. Outgoing is limited to 5 minutes. EXACTLY 5:00 minutes!
But the call is not cut off completely, just the incoming audio. The outgoing is still active. Not sure for how long because I soon hang up and call again.
I am using a wired internet conenction, and a wired phone. |
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bitstopjoe
Future magicJack CEO
Joined: 13 Sep 2008
Posts: 2606
Location: North East Pennsylvania
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| Posted: Wed Sep 01, 2010 12:55 pm Post subject: |
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| jeffrbrown wrote: | I am having the exact same issue. Incoming is fine. Outgoing is limited to 5 minutes. EXACTLY 5:00 minutes!
But the call is not cut off completely, just the incoming audio. The outgoing is still active. Not sure for how long because I soon hang up and call again.
I am using a wired internet conenction, and a wired phone. |
Are either one of you using the MagicFeatures plugin, and if yes what version?? I think this happened to me yesterday afternoon ( it was fine in the morning).
I will have to test again later today as I dropped back to version 2.0 of the MagicFeatures plugin. So I am not sure if it is MJ problem or a Magicfeatures problem.
Have not made any calls today over 5 min so I will try that later today.
Joe Sica |
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Brian Nicolosi
MagicJack Newbie
Joined: 01 Sep 2010
Posts: 4
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| Posted: Wed Sep 01, 2010 12:55 pm Post subject: |
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Hmm, I'm on wireless internet and phone. I tried shutting down my firewall and antivirus, it didn't help. I'm guessing it's not a problem on my end, but I'd like to be certain
Edit: I'm pretty sure the automatic update made it go fuzzy. That's the only thing I can think of.
I'm using MJ 2.0.1, or so it says on the device. |
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jeffrbrown
MagicJack Newbie
Joined: 01 Sep 2010
Posts: 4
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| Posted: Wed Sep 01, 2010 2:02 pm Post subject: |
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I don't know what the magic features plug in is, so I think thats a "no".
Its a problem I noticed in the last 24 hours. I have had the MJ for a few months without too much trouble.
I am running 64bit win7 ultimate. No issues until recently. It happens on EVERY Outbound Call at EXACTLY 5 minutes. |
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bitstopjoe
Future magicJack CEO
Joined: 13 Sep 2008
Posts: 2606
Location: North East Pennsylvania
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| Posted: Wed Sep 01, 2010 2:26 pm Post subject: |
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| jeffrbrown wrote: | I don't know what the magic features plug in is, so I think thats a "no".
Its a problem I noticed in the last 24 hours. I have had the MJ for a few months without too much trouble.
I am running 64bit win7 ultimate. No issues until recently. It happens on EVERY Outbound Call at EXACTLY 5 minutes. |
Well I had a feeling it was a MJ problem.. I just made a call for over 5 min and all ok. What happened to me yesterday must have been a fluke OR they are working on their servers. I would give it one more day and then SADLY you will have to go into MJ online chat and see what they say.
Of course you could try your MJ on another PC, if you can, and see what happens. Also for giggles make sure your USB ROOT HUB(S) setting is NOT set for power save.
Yes that MJ 2.01 update was a doozy for sure!! YET they didnt add ONE SINGLE FEATURE!!!
Joe Sica |
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jeffrbrown
MagicJack Newbie
Joined: 01 Sep 2010
Posts: 4
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| Posted: Wed Sep 01, 2010 4:17 pm Post subject: |
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| The odd thing is that I can talk for 45 minutes (however long I want) on an inbound call. But only for 5 on an outbound call. |
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bitstopjoe
Future magicJack CEO
Joined: 13 Sep 2008
Posts: 2606
Location: North East Pennsylvania
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| Posted: Wed Sep 01, 2010 4:27 pm Post subject: |
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| jeffrbrown wrote: | | The odd thing is that I can talk for 45 minutes (however long I want) on an inbound call. But only for 5 on an outbound call. |
It has always been that way since MJ makes money, albeit small, on every incoming call.
In early 2009 they lowered "unlimited" calls to 30 min outbound, then they raised it to 60 min and eventually to the current 120 min. It has been that way for over 1 1/2 years now. As I said MAYBE the server you are on is being worked on. I would contact MJ support tomorrow if the problem still persists.
Joe Sica |
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Brian Nicolosi
MagicJack Newbie
Joined: 01 Sep 2010
Posts: 4
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| Posted: Wed Sep 01, 2010 8:22 pm Post subject: |
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Update from this morning-
I called my cell phone, the 5 minute limit was gone. I got bored after six, though. This was US -> US
Hopefully later tonight I can see if the limit still applies to US -> Canada.
If this issue was fixed already, thanks MJ people! If not, keep it up. |
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crad
MagicJack Newbie
Joined: 01 Sep 2010
Posts: 3
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| Posted: Wed Sep 01, 2010 9:46 pm Post subject: |
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I'm also having this same problem, it's been 3 days now and still no change. Only affects calls I originate, cuts off incoming voice at *exactly* 5:00 minutes. Whoever I'm talking to can still hear me.
I opened a ticket with magicjack chat, they had me change my PC setting (mypute->advanced settings->perf->background processes, and change magicjack process priority to high, I even tried real time). Did not help.
I suspect a problem on their end, even more so after reading this thread. I've been using magicjack with no issues for months and this just suddenly appeared a few days ago, I've made no updates to my puter or network during that time.
I tried installing the magicjack update, don't know if that fixed anything yet. I'm not running any magicjack plugins (that I know of). |
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usaeagle
MagicJack Newbie
Joined: 13 May 2009
Posts: 2
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| Posted: Wed Sep 01, 2010 9:52 pm Post subject: |
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| Same problem here. I thought I am having this problem after I changed my router but that is not the case after reading all the comments above. Strangely if I call 800/888 number it works just fine no disconnection at all. |
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dcruzb
magicJack Apprentice
Joined: 18 May 2009
Posts: 13
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| Posted: Thu Sep 02, 2010 9:34 am Post subject: |
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| usaeagle wrote: | | Same problem here. I thought I am having this problem after I changed my router but that is not the case after reading all the comments above. Strangely if I call 800/888 number it works just fine no disconnection at all. |
I am also having this problem since like a week ago but this does not happen to me with all my calls, only some, always the same ???? Local calls, after exactly five minutes whether inbound or outbound, I stop hearing a sound but my party still hears me, every word. ???? What's going on? Yesterday I spent over an hour with an "agent" (robot) who made me do several things that have already been mentioned in this thread, but nothing improved. Would appreciate any suggestion. |
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crad
MagicJack Newbie
Joined: 01 Sep 2010
Posts: 3
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| Posted: Thu Sep 02, 2010 7:17 pm Post subject: |
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my problems seems to be fixed as of today. I don't know if it's something MJ did (do they watch this forum?), or if it's the update i ran from their site:
http://upgrades.magicjack.com/upgrade/upgrade.exe
but i was consistently getting cutoff at the 5:00 mark for a specific phone number every day this week, and today i was able to talk for ~30 minutes without a problem (my first attempt since running the update). let's hope this sticks.
if someone from MJ reads this forum and worked the problem, thanks! good luck to everyone else experiencing this problem. |
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Brian Nicolosi
MagicJack Newbie
Joined: 01 Sep 2010
Posts: 4
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| Posted: Thu Sep 02, 2010 8:03 pm Post subject: |
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| crad wrote: | my problems seems to be fixed as of today. I don't know if it's something MJ did (do they watch this forum?), or if it's the update i ran from their site:
http://upgrades.magicjack.com/upgrade/upgrade.exe
but i was consistently getting cutoff at the 5:00 mark for a specific phone number every day this week, and today i was able to talk for ~30 minutes without a problem (my first attempt since running the update). let's hope this sticks.
if someone from MJ reads this forum and worked the problem, thanks! good luck to everyone else experiencing this problem. |
Good news! Whether they watch the forum or not, the problem is fixed. I'm back up to the 90 minute limit (which is still obnoxious but VERY manageable, thanks!).
MJ team, if you're reading this, thanks!
Feel free to close the thread, anybody who can (no idea if I can or not) |
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dcruzb
magicJack Apprentice
Joined: 18 May 2009
Posts: 13
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| Posted: Thu Sep 02, 2010 8:58 pm Post subject: |
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I don't know what's going on but as of today the 5 minutes problem has stopped. Perhaps it was a problem on their end and they fixed it because it seems I am not the only one who got the prob solved.  |
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