magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

mesamagic · magicJack Apprentice Joined: 31 May 2009 Posts: 18

I just want to chime in for some infos I got it yesterday.

I tried to renew my 01 yr old MJ with original US number, this time I changed to Canadian number. I got charged $19.99 01 yr renew plus $10 extra per year for picking CDN number, total $29.99/yr.

If you buy a new unit, pick a Canadian number at new registration, then you have to pay $10 one-time only for CDN number. After that, if you wish to put more extension years service ( 01 or 05 yrs ) simply go to your MJ account and add the plan you want to your account, and pay $19.99 per year ( or $69.99/5 years) SAME as US number, no extra charge $10 per year for CDN number ( Having a brand-new unit with improved chip is a plus )

If you renew your US number MJ, and wish to change to Canadian number now, you will have to pay $19.99 + $10 = $29.99 PER year for CDN number ( still keep your old unit, old chip)

To sum up, I would recommend to buy a new unit and pick your CDN number, it should be better in a long-term. You get cheaper service, lower chance of device's failures. And thats the different.

Google · AdSense

notdeadyet · Posted: Fri Mar 12, 2010 11:11 pm Post subject:

johnvan · MagicJack User Joined: 14 Mar 2010 Posts: 39

Just bought a magicjack in Boston last week. I registered online and paid the extra $10 for a Canadian number.
The $69.95 deal is available for 5 years but from what I read, the $10 for Canadian number is in addition to that and will be billed annually.

fun2couple · MagicJack Newbie Joined: 14 May 2010 Posts: 1

I am a Canadian, living in London, Ontario. I recently purchased the majic jack. I had no problems installing, nor have I any complaints about call quality. I have a NYC phone number. One thing that is not mentioned, or at least not where I have seen it...Canadians using an american number cannot call Canadian toll-free numbers.

My problems started when I tried to purchase a Canadian number, using my prepaid Visa card. I went through mymajicjack, using their online system to order.

I have been charged twice for the Canadian number...leaving me with a 32 cent balance, and still no Canadian number...and yes, it is $4.95 plus $10.00 for the Canadian number.

Upon contacting customer service (their joke of customer service, online support), I was told that they had no record of these transactions. (Never mind that I can provide their company information showing to whom the payment was made). I was told that I would be emailed by customer service...I obviously have not been. I was assured that their engineers are working hard on it (seems like a recurring theme...)

I was also told that since there was no record of an order, these pre-authorized amounts (as I was told) would be removed...and check back with them 3-5 days after receiving my statement...so it seems that I have to wait for up to a month to see what happens.

It seems that an honest company would be a little more proactive about customer service, and follow through on promises made.

I am quite seriously considering contacting the American IRS...it seems that the majic jack company charges quite a few credit cards without providing the service being paid for...I guess we'll see what happens...

Nobody beats the Whiz! · Dan Should Pay Me Joined: 26 Oct 2009 Posts: 559

Try these:

Dan@magicjack.com

rikard.bone@magijack.com
_________________
Enjoys a daily VOIP cocktail made from:

-One shot Magic Jack
-One shot TK6000
-One shot NetTalk Duo
-Two shots Ooma (it's bigger)

Shaken, not stirred.

Google Voice is the chaser.