magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

mberlant · Posted: Thu Feb 05, 2009 9:43 pm Post subject:

There are companies that offer Puerto Rico telephone numbers. One such company is Vox. Here is a link to information about that service. There are others, as well, and Googling on "voip did puerto rico" should help you in your search.

As to why neither MJ nor Vonage have PR phone numbers available, it is only economics.

First, neither company wishes to invest in Spanish language support. You already know the quality of MJ's English language support - can you imagine how wonderful it would be if it were translated into Spanish?

Second, to be cost effective, a VoIP company would need to engage a CLEC to provide the telephone numbers. In MJ's case, YMAX would need to set up a PR entity (not hard for them, but it costs money to enter a new state or territory) and purchase at least one block of 1000 numbers. To do this, YMAX would need some confidence that they could find more than a few hundred subscribers to take up the numbers and make it profitable. Also, I am sure that PR numbers are more expensive than continental US numbers, so MJ could not offer service out of PR for the same $20 per year. I am confident this is true because YMAX does not yet have any presence in the ConUS states of VT and NH and because MJ does not offer numbers in a few other states where YMAX does have a presence.

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msiam · Posted: Sun Feb 08, 2009 1:17 pm Post subject:

Looks like a few cities were completed in the last week.. New area code in WI is complete now.. And a few that were marked as "Available in 30 days"..
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Garyf40 · MagicJack Newbie Joined: 18 Feb 2009 Posts: 1

mberlant · Posted: Wed Feb 18, 2009 7:19 pm Post subject:

YMAX has installed 30,000 numbers in Byram and Greenwich (203), between April of last year and February of this year. As yet they have nothing in 860 and nothing published for implementation in the near future. 203-660-7xxx was put into service 4/21/08 and 203-660-1xxx and 203-660-8xxx were put into service 6/1/08. How much of this service expansion is leased to MJ is anybody's guess.

macman4hire · Posted: Wed May 20, 2009 4:48 pm Post subject:

I am also waiting for 860 are code for my parents. I would like to purchase a MagicJack for them to eliminate their monthly phone bill. Another problem for my parents is not being able to port their current phone number. My parents have had the same phone number for 30+ years and fear changing it. Problems like these are what's holding MagicJack back from dominating the Voip communication market. I personally am very happy with the MagicJack service especially at its current price point. I suspect my parents would be also be satisfied customers if MagicJack would pay attention its customers basic needs. I really hope some solid corporate leadership finds its way into the MagicJack's headquarters and begins to address these simple issues before it is to late.

AlphaDoG · MagicJack Newbie Joined: 01 Jun 2009 Posts: 1

How 'bout some 618 numbers?

trellaine · MagicJack Newbie Joined: 22 Jun 2009 Posts: 9

WA state is huge in size/population and why on earth does Magicjack not have numbers in this state? Rolling Eyes

And no support for magicjack either. No where to voice my displeasure or get updates on numbers for this state.

Thanks

Racerbob · magicJack Apprentice Joined: 23 Nov 2008 Posts: 16

Still waiting for more 585 exchanges ... Rochester is a big area here in NY State and the ONLY 585 exchange right now is 993 in Batavia, NY. That is a long distance call for anyone in the greater Rochester area.

VoipDude · Posted: Sun Jul 19, 2009 1:52 pm Post subject:

In my area, numbers appear, and then just as quickly disappear. You have to be lucky enough to hit it at the right time.

cell14 · Posted: Sun Jul 19, 2009 7:01 pm Post subject:

Racerbob · magicJack Apprentice Joined: 23 Nov 2008 Posts: 16

choli0090 · magicJack Apprentice Joined: 08 Dec 2007 Posts: 10

They did have #'s in washington (Mine, my parents & a couple of friends have WA #'s). However my contract was just about up & i was thinking of buying a new unit for a couple issues that got fixed, but along with you I can't get a new wa # nor I have no idea if I can even move my old # to the new unit.

nostrodamus · MagicJack Contributor Joined: 28 Apr 2008 Posts: 64

mel2000 · MagicJack Contributor Joined: 31 May 2009 Posts: 67

tloe · MagicJack Contributor Joined: 03 Jun 2008 Posts: 61

Washington numbers are available again. I don't know what happened, but when I checked the number change options today, all the area codes and prefixes are again visible. It's possible too many people were using the device and they might have temporarily disabled number selection to upgrade the servers, but I'm not sure.