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selvan777 · Posted: Mon Dec 22, 2008 3:11 am Post subject:

If I have MJ port my AT&T number then if MJ becomes history, couldn't I simply have XY port my MJ number. Isn't porting your number an endless option if supported?

davrow · Posted: Mon Dec 22, 2008 1:46 pm Post subject:

selvan777, legally you are quite right. You could simply port your number to your new provider.

But, both the current phone number holding company (magicJack in this case) and the new provider have to cooperate to make it happen.

If magicJack goes belly-up, they are not going to have much incentive to authorize the porting. I'd say 6 months to a year of legal wrangling before any numbers could be ported.

selvan777 · Posted: Mon Dec 22, 2008 2:36 pm Post subject:

Hmm, that's interesting. I would have thought that the FCC would require them to at least be there to accept requests to port it.
_________________
Thanks.

Selvan

IBM ThinkPad T23, XP Pro SP3, Intel Pentium III, Mobile CPU 1.20 GHz
512 MB of RAM, 40 GB HD, Native USB 1, CardBus USB 2

selvan777 · Posted: Tue Dec 23, 2008 1:46 pm Post subject:

Spoke to the FCC and they said it's pretty much up to the two carriers to decide whether or not they will support it, it other words they are not required to.

But I got to thinking and thought it should not be a problem anyway because MJ would be required to inform it's subscribers that they are discontinuing service which should trigger us to quickly request it be ported from them to whomever.

Do you think so?

davrow · Posted: Wed Dec 24, 2008 6:11 pm Post subject:

No, I think reality and "should" rarely meet in politics or in business.

smaye · magicJack Apprentice Joined: 03 Mar 2008 Posts: 27

Eggman · MagicJack Newbie Joined: 13 Jan 2009 Posts: 1

This is a post containing a chat session with a magicjack tech support agent. I have several like this one ALL ending in engineers are working on it now and it will be here soon.

**********************************************************
Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Stela'

Stela: Hello, how may I help you?

john: I would like to know when I will be able to get a ported number on a magicjack?

Stela: I apologize for the inconvenience, We do not have number porting services as of the moment. This feature is still on technical upgrade enhancement and will take action on service soon. It will be introduced this year but I could not offer a specific time frame.

john: Why did they tell the same thing to me in january of 2008. this seems like false advertiseing?

Stela: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are now chatting with 'Jenna'

Jenna: Hi John.

john: Hello. I would like to know when I will be able to get a ported number on a magicjack?

Jenna: Yes, we are preparing to release that feature after few weeks

john: are you sure. in january 2008 they told me by the end in 2008. dec of 2008 they said that it would be first quarter of 2009. your website faqs are saying by the end of 2009. is there some sort of false advertising going on?

Jenna: Yes, I am sure, John

Jenna: Trust me

john: This is not like the gov't saying trust me "I'm here to help." is it?

john: or one size fits all?

john: well?

Jenna: Again, please extend your patience in waiting for this feature as it will be released soon - few weeks from now.

john: well do you have a problem with me posting this on a forum?

Jenna: We know how important your old number is so we're doing everything just to make this feature available in the future as soonest as possible.

john: I feel that you keep (magicjack) keeps string me along

john: jenna, I sorry that I seem like I am beating a dead horse, I will wait a couple of weeks and see where you are at. Does anyone in the corp office use majic jack?

Jenna: Yes, however that was for orders only.

john: ok. well I hope that I am not asking you this again in a couple of weeks. will you e-mail me and let me know when the porting project is complete?

Jenna: Yes, you will receive email confirmation regarding this matter?

john: thank you.

john: have a great day.

Jenna: You're welcome
******************************************************

I HOPE THIS IS TRUE. NOT LIKE THE CHECK IS IN THE MAIL!!!!

VrianSinth · MagicJack Newbie Joined: 16 Jan 2009 Posts: 1

I have been e-mailing MagicJack now for months. I just got a response today about number porting:

-----------------------------------------

Dan Borislow
<Dan@magicjack.com> Thu, Jan 15, 2009 at 7:04 PM
To:
Reply | Reply to all | Forward | Print | Delete | Show original
Hi Dave,

I am sorry to informed you that porting is not available as of this moment, we don't have fixed timeframe for the availability. Please try to update us from time to time at www.magicJack.com. We're happy to assist you for any information you want to know about magicJack.

Thank you.

Sincerely,
Roderick

-----------------------------------------

These are my previous e-mails:

-----------------------------------------

Dan Borislow
<Dan@magicjack.com> Thu, Oct 23, 2008 at 5:10 AM
To:
Reply | Reply to all | Forward | Print | Delete | Show original
Dear David,

My name is Marvin. Number porting is something we will support in the future, but as of right now we do not have a specific launch date for this service. All we can say at this time is that it will be sometime in the beginning of next year. Thank you.

Sincerely,
Marvin

-----------------------------------------

Dan Borislow
<Dan@magicjack.com> Mon, Jun 30, 2008 at 7:21 PM
To:
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Dave,

I am Roderick and was asked by Dan to address and help out with your concern. I apologize for the inconveninence that caused you.
We will support number porting soon to any subscriber. You will be able to transfer or port your existing local phone number to magicJack, for a nominal fee.

Please give us further updates regarding with your concern at your most convenient time. Thank you.

Best Regards,
Roderick

-----------------------------------------

This is my original e-mail:

Dan,

I have been reading your interview on Laptopmag.com. You have a very
impressive product. You mentioned a few weeks ago that you tentatively
project to have number porting on July 4th 2008 on a limited scale.

And I quote, "Larry:Porting will be available around July 4th on a
limited basis.We are not to eager to jump into porting, as some things
are beyond our control and in the control of the Bell company who is
supposed to cooperate.They often do not and make us look bad."

This is my biggest holdup using MagicJack on a regular basis. I
purchased your device a month ago and it is great. Do you know if
number porting will be an option with Qwest? I live in Utah and would
really like to drop Qwest. My area code is 801 if that helps. If
number porting becomes a possibility, I have many people I can bring
on board.

Thanks!

Dave

doncaruana · MagicJack Newbie Joined: 07 Feb 2009 Posts: 1

I was told tonight - "No later than September". Hope that means 2009... Smile

mberlant · Posted: Sun Feb 08, 2009 1:05 am Post subject:

Don't anyone hold your breath waiting for LNP to become available from MJ. It is not in their corporate interest to allow LNP to become a reality.

Although technically there is nothing stopping MJ from getting the tools from YMAX to implement LNP, this would cost MJ a lot of money and would expose them to legal responsibilities and liabilities that they certainly have no intention of assuming or honoring ("If nominated, I will not run. If elected, I will not serve.").

In order to implement LNP, MJ would need to create a support group specifically tasked with managing LNP. These people would be charged with making sure that a number ported in remains registered in the name of the customer (yours, not MJ) and is available to be ported out should the customer desire. Given the atrocious nature of MJ customer service and management, would you trust MJ to properly protect and safeguard this "treasured possession" of yours? Do you, the subscriber, value your phone number so much that you want to keep it as you change service providers, but value it so little that you are willing to risk losing it to the incompetency (or, worse) of MJ's customer support system?

Even if MJ manages to put together a mechanism for managing phone numbers ported in by their subscribers, I see an even bigger risk on the subscribers' part. LNP rules state clearly that, in order to port a number away from a carrier, the service account with the incumbent carrier must be current and clean. Given the stories we have heard so far in the life of MJ's service offering, wherein new customers were delayed past 30 days so as not to be able to claim a return, or who have purchased 5 year warranties only to find that there is nobody who knows how to honor them, do you really expect MJ to cooperate in porting your number out to your next carrier? Or, could you reasonably expect them to find a reason to prevent you from porting the number out? I could easily envision them delaying the paperwork until after the MJ service expires, or falsely claiming that you were in violation of a part of the ToS, just to avoid going to the trouble of porting the number out.

If MJ retains your number instead of letting you take it, they benefit on two fronts. First, they do not have to file the paperwork with the NANP administrators that points your number to your new carrier (Responsible Organization). Second, they have one less number to get from YMAX (and pay for) to support a new customer.

MJ has no incentive to implement outbound portability for the very same reasons. One of the reasons we pay so little to MJ is because they do everything in bulk and offer virtually no individualized service. MJ gets telephone numbers in bulk from YMAX and keeps the entire blocks in their own name, saving them the expense of managing individualization. MJ does not send out a customer name with the outbound Caller ID because that would increase costs. In order to port out an MJ-assigned phone number, they would need to convert the entire database to have the capability of having individual names; something I don't see them embracing.

All in all, MJ has no incentive to support LNP. Why should they? And, why should you trust them take custody of your phone number? Would you trust your grandmother's jewelry to be safe in a safe deposit box at the "First National Bank of magicJack"?

az2008 · Posted: Sun Feb 08, 2009 9:39 am Post subject:

mberlant · Posted: Sun Feb 08, 2009 9:59 am Post subject:

They don't have much choice about telling the truth in their advertising, either, but that doesn't stop them from lying.

My guess is that MJ will either go out of business because it collapses under the weight of its pyramid scheme drying up (if that turns out to be the case) or MJ as a company will be sold to another party. In either case, Dan and company will have never managed to complete the preparation for supporting LNP.

This is another reason that MJ is a separate company from YMAX. YMAX, as the registered CLEC, already has all of the bits in place. However, it's up to MJ to get its act in order to provide LNP to the customer base. I'm not holding my breath.

AlaninKY · Posted: Thu Feb 12, 2009 3:54 pm Post subject:

I'll try porting when it becomes available in 2010 or is it 2011 or 2012... Question

In another post someone asked about porting away a magicJack number LOL! http://www.magicjacksupport.com/porting-out-t4757.html

mberlant · Posted: Sun Feb 15, 2009 11:43 pm Post subject: