magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

bitstopjoe · Posted: Thu Jun 11, 2009 3:06 pm Post subject:

I just sent an email to dan@magicjack.com explaining the problem. It might be a good idea for everyone having this problem to do the same.
Of course I did not hear back from Dan, nor did I expect too. Instead Marvin said Dan asked him to reply ( umm ok). All he did was to provide a link to an update http://upgrades.magicjack.com/upgrade/upgrade.exe
Of course it did not work and I replied back saying so. Have not heard back. MAYBE if enough people complain they MIGHT roll back the "UPDATE" from 6/9 till they fix this problem ( yeah right)

Joe Sica

Google · AdSense

NelsonDonnell · magicJack Apprentice Joined: 15 Mar 2008 Posts: 14

I've been getting these keypad beeps in the background for both the caller and the receiver of the call in alternate patterns for the last 6 months or better, but they are not consistent in their behavior. Sometimes I can go for two or three calls before they start going off randomly in the background of the conversations. It's really annoying and I've been compelled to discourage anyone from investing into one of these magicJack modules until they work most of the bugs out of them.

It's too bad that these annoyances keep popping up, it's as though someone doesn't want magicJack in the long run to succeed or that they are intentionally trying to discourage people from using them very much, just get the customers money first and deal with the refunds afterward.

bitstopjoe · Posted: Thu Jun 11, 2009 5:52 pm Post subject:

I never got them on the callers side ONLY mine and from time to time. I got used to them and since the other party never heard them no big deal. BUT now I rarely if ever hear them on my side but the other person hears them. I just had a 20 min call and they heard it close to a dozen times. Insane.. It HAD to be something they did on their update last Tuesday. Oh well. I am still not sure now if I am going to renew come this Aug and I thought I would never say that as I have been VERY VERY happy with my MJ. So much so I now have naked DSL. So if I do not renew MJ I may have to look into Ooma.......

Joe Sica

kevmoley · MagicJack Newbie Joined: 25 Jul 2008 Posts: 1

that if I look at the magicjack dailer on my computer.. whenever the beep does occur, you can see the number appear
_________________
Kevin M Moley

bitstopjoe · Posted: Thu Jun 11, 2009 6:53 pm Post subject:

Yep sure can. In fact I had to leave a message for a friend on her voice mail. AS I was leaving the message MJ generated a 4 on the keypad and totally messed up leaving a message on her voice mail as it caused it to bring up her voice mail options.
This is serious stuff now and they really need a fix for it.
As I mentioned everyone with this probelm needs to email Dan..

Joe Sica

pjt1 · magicJack Apprentice Joined: 05 Mar 2009 Posts: 14

bitstopjoe · Posted: Fri Jun 12, 2009 7:46 am Post subject:

No it is not. I have seen 4 then 5 then 4 again a 1 then a 9. Doesnt seem to be a pattern.
I used to love to use my MJ now I try not to as this has become very very annoying..
I decided last night NOT to renew in Aug if it is not fixed by then. Of course MJ could give a crap, but I can't use it when it is doing this.
After Aug if I read on here they finally fixed it then I will use it again. Till then in a drawer it goes.

Joe Sica

flushone · MagicJack Newbie Joined: 11 Feb 2009 Posts: 1

has anyone tried to disable the popup screen for mj? also do u hear the beep if your not using the popup hack?

bitstopjoe · Posted: Fri Jun 12, 2009 11:03 am Post subject:

I have not disabled the popup and I still hear the beep.

Joe Sica

chasmanz28 · MagicJack Newbie Joined: 11 Jun 2009 Posts: 9

I never hear the beep on my end, only the person im talking to hears the beeps. Hope they fix this problem soon.

bitstopjoe · Posted: Fri Jun 12, 2009 2:33 pm Post subject:

With me it used to be the other way around. I USED to always hear a beep now and then on my end. I got used to it and they never heard it, so no big deal. NOW I never hear it on my end but they hear it on their end.
I have been working via email with someone at MJ and they have had me try a few things. So far nothing has worked. Once I find a solution I will post it here. IF they find one that is. If I wasn't out of work I would get an Ooma. I NEVER EVER thought I would hear myself say that as my MJ has been perfect since Aug 2008.
One thing I did notice when they hear the beep and I look on my softphone so far EVERY first beep has been a 4?? After that I do not see a pattern but a 4 is always, so far, the first digit shown. I am curious as to what others are seeing as their first beep show up on their softphone as.

Joe Sica

WayneStation · Posted: Fri Jun 12, 2009 5:14 pm Post subject: ANY UPDATE ON THE BEEPING FIX?

I've had mj for about a month and a half, there are one or two beeps per call after the update, don't remember if any before. It is definitely the beep from # 4, I noticed the tone was the same each time and compared it to all the phone buttons. I tried a powered usb hub but that didn't work. I still want to get a 100k ohm resistor and put that across the red and green lines, I was going to do that anyway.

bitstopjoe · Posted: Fri Jun 12, 2009 5:48 pm Post subject:

You can actually look at the softphone when you hear a beep and see what digit has been "pressed". So much for the #4 theory, I just got a 1 before that a 9.. So it does seem TOTALLY random. The only thing I did notice it seems to be MUCH less MJ to MJ but it still happens. It's nice they fixed the beeping on MY end but to replace it with the beeping now to whom I am speaking to's end, sucks big time. I really feel bad for people who are using the MJ to make business calls. VERY embarrassing for sure.. As it is right now I have to tell people in advance if they hear a beep my "VOIP" service is doing updates and to disregard the beeps. I am sure though it is annoying to them.

Joe Sica

WayneStation · Posted: Fri Jun 12, 2009 5:57 pm Post subject: ANY UPDATE ON THE BEEPING FIX?

Aha, well, maybe I'm just getting a lot of fours! Laughing

Anyway, I'll file a complaint with MagicJack and see what happens.

WayneStation · Posted: Fri Jun 12, 2009 6:32 pm Post subject: ANY UPDATE ON THE BEEPING FIX?

OK, I went to live chat support and he had me open Mozilla Firefox, click "Tools", then "Option" then go to the "Content" Tab. Then he had me go to the "Exceptions" button beside the "Block pop up Window" and put in "reg.talk4free.com" and click "Allow" button. Then add "my.magicjack.com" and click "Allow" button. Then he had me go to the Security tab, click Exceptions button besides "Warn me when site try to install add-ons" and add the same two websites there.

Then he had me run the upgrade at http://upgrades.magicjack.com/upgrade/upgrade.exe. I tried a call and had no beep for five minutes.

Perhaps the issue is that Firefox is preventing something from taking place during the upgrade. I will have to make a few more calls to know for sure if the problem is really fixed because it is intermittent.

Wayne

Vista - USB Powered Hub