magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

CDJ · magicJack Apprentice Joined: 07 Sep 2009 Posts: 13

What is Dan's email address so I can let him know?

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CDJ · magicJack Apprentice Joined: 07 Sep 2009 Posts: 13

I just had an eighteen minute conversation with my lady friend who I usually get the beeps from, and none occurred. She called me, so I wonder if it only happens on an outgoing call. She has a very high-pitched voice and is a soprano in the choir at our church.

dallen81 · MagicJack Newbie Joined: 12 Oct 2009 Posts: 1

on your desktop right click on MY COMPUTER
then choose MANAGE
under the computer management screen choose DISK MANAGEMENT on the left options
then on the bottom portion of the screen you should see something like Disk 1 and it should say to the right PHONE and the drive letter please right click and then choose Properties.

then along the top choose the POLICIES tab and there will be 2 choices optimize for quick removal or optimize for performace choose the optimize for performace.

What should happen is the dial tone should be faster and when the softphone loads it will be faster and as well as the tones when you dial on your phone will sound different and respond faster

I can also suggest getting a digital based phone. I have had magicjack for 3mths and tried everything to a power hub a corded phn all kinds of options but doing the above steps and buying a digital cordless phone i can say i hear no beeps and no cutting out and am finally happy

jlewis2444 · MagicJack Newbie Joined: 19 Mar 2008 Posts: 7

I posted a question about this over a year ago. I've had this problem for more than a year and a half. I was told that the system interprets certain tones in one's voice as a numeric keyboard and converts that to a digital signal. I think I have that right.... I was also told that it's not uncommon with VOIP phones. I rarely hear any beeps, but those I'm calling hear it. Most family members are just used to it now. But I could never use my MJ for business purposes because of that. I hope they fix this!!!

susankasher · Posted: Wed Oct 28, 2009 10:03 pm Post subject: Beeping Problems

i just bought the MJ and am having beeping problems. i contacted customer service chat line and they had me lower my security settings. that did not work. then they had me update my drivers. i have a new computer and the drivers had already been updated. anyone ever figure out how to handle this problem?

anyone try the tk6000? i just sent off for it since i cant get mj to work.
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susan

Turakz · MagicJack Newbie Joined: 12 Nov 2009 Posts: 8

I chatted with Customer Service about this stupid beeping problem just now and the following are the steps I was told to follow:

(I'm using Windows XP)
Under the Exceptions tab in the Windows Firewall Settings, add the following 2 ports:

Name: MJ1
Port: 5060
Type: UDP

Name: MJ2
Port: 5070
Type: UDP

After this is done, close the dialog. Unplug your magicjack and after 15 seconds plug in a different USB port. After magicjack starts up run the upgrade from the following link:

http://upgrades.magicjack.com/upgrade/upgrade.exe

After this is done you're good to go.

I've made a few calls in the past 10 mins or so since I completed these steps and the people I called have not heard a single beep yet. Before this they were a few beeps like every min or so.

I'll post an update after a few days to let you all know whether its still working fine or not.

susankasher · Posted: Thu Nov 12, 2009 11:06 pm Post subject:

I did that too, and it didn't work. I think it is because my Wireless company, Clearwire, prevents me from using phone systems other than theirs. I took my Magic Jack back yesterday! Luckily, i bought it from Office Depot where it had a 30-day return policy. Unfortunately, I now have to pay $20 a month, but Magic Jack was intolerable.
_________________
susan

opsman56 · MagicJack Newbie Joined: 19 Nov 2009 Posts: 2 Location: TX

I have used my MJ on my Mac book pro and have had no problem using usb headset or laptop mic and speakers. If I use my standard corded phone set
beeps/numbers are added on call and on softphone.

DonL · MagicJack Newbie Joined: 19 Nov 2009 Posts: 1

Note: This fixed it for me!!!
I contacted Majic jack via the online interactive thru Majic Fix on the menu. They gave me a couple of upgrades but it didnot fix it. Then they had me turn the the microphone level down to 1/3 max in the control panel / sound / microhone properties. This fixed it and it has worked good now for 2 weeks. I am very pleased that they were able to help me on a Sunday evening

ksbeta · MagicJack Newbie Joined: 18 Aug 2009 Posts: 4

putting at 1/3 level may work for just so long. I did the same and now still get beeps. it will not go away as they have poor filtering on VOIP.
have to restart your computer several times a day and that seems to help but not eliminate.

ksbeta · MagicJack Newbie Joined: 18 Aug 2009 Posts: 4

anyone have any luck trying to get money back from MagicJack from purchasing directly online? it is not working as stated and have 5 year contract that I want to get my money back from.
anyone?

Nobody beats the Whiz! · Dan Should Pay Me Joined: 26 Oct 2009 Posts: 559

ksbeta · MagicJack Newbie Joined: 18 Aug 2009 Posts: 4

thanks for your reply

onlyme · MagicJack User Joined: 05 Apr 2009 Posts: 35

ksbeta maybe you would have better luck running it on a cheap thin client.

opsman56 · MagicJack Newbie Joined: 19 Nov 2009 Posts: 2 Location: TX

Got a new update for mac today to stop beeping...but to no avail. I did more goofing around and found out that if I use a corded phone or usb headset it works fine. But if I use the speakerphone function or if I use cordless...the beeps start. I need to see if I can turn mic all the way down to see if problem goes away.