magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

[chiplatham]

i searched and found that the beeping that callers on the other end hear is common. i can no longer use mj because of this.

has anyone heard anything about a fix? i have used 3 different phones...2 cordless and 1 corded....and my callers hear beeps throughout the call.

[Google]

[astro46]

i reported it a couple of weeks ago, and was told by tech support that they were able to reproduce it, and a fix would come, as some point.

i noticed that mj updated itself this morning. don't know if this will fix the beeps.

i have made two calls, that went to vm, and found that on both, the receiving end thought that my vm message had ended immediately after starting. don't know if this has anything to do with the 'upgrade'. never happened before.

[chiplatham]

yes...mine updated too this am...but i am still having the beeping issue after the update.

[chiplatham]

surely this can't be something that everyone has to deal with....or the forums would be flooded with these kind of post. what kind of set up do i need to get rid of the beeps?

[astro46]

hard to say how many mj systems it happens on.

knowing how many is complicated by 2 factors. 1) few mj users know about and post on these forums.
2) the beeps i am currently talking about (the ones from a few months ago happened on my end, the caller side) happen on the receiving end. people don't usually comment when they hear them, they seem to assume that i or they hit a phone button. generally, the only people that tell me about them are those that i ask to tell me. i was first made aware of it happening from talking to a friend that is a phone system engineer, who asked me what kind of phone i was on, that this kept happening. i can't ask about beeps on every call that i make to clients, businesses, etc. so who knows how often it happens. but it does happen.

[shaileshjkumar]

Hi,

I am also having the same issue. I tested by calling another magic jack as well a landline. What happens after few minutes it dials a random number automatically and I can view it on the soft phone. Technical support of Magic jack could not resolved the same.....any updates

Shailesh

[newtoncd]

I reported the issue back in January and took screen shots to show the extra keys showing on the keypad. The issue was elevated to the highest level of techs, but no fix yet.

We only have the problem with my wife using the phone, specifically on speakerphone (Panasonic phones).

I use an HP thin client for our magicJack, but just picked up a new Linksys VOIP adapter to try it out and see if there is any difference.
_________________
-Curt
--magicJack user since Oct 08 w/magicFeatures
--D-Link DIR-655
-NetTalk DUO since Dec 10

[bitstopjoe]

Since the 6/9 update my beeping probem is WORSE than ever. Usually I hear the beeps on MY end and the party to whom I am speaking does not hear them at all, not a lot but a few. Since the update I get MANY more beeps on my end and now the other person hears them and I do not on my end!! Makes making a business call sound like a 3 year old is doing it using the phone for the first time! In a 20 min call I heard the beep at least 12 times and she heard it as much or more.
Thanks for the "UPDATE" MJ.
This is my first REAL complaint since I got the MJ for almost a year ( Aug 2008). Oh well I guess there is always the next update.. Wonder what they will screw up next!! MAYBE fix the beep problem? One can only hope.

Joe

[mel1daa]

I am having the same problem and thought it was my phone. Went from cordless to corded but every call has "beeps" that only the person on the other line can hear. They say it sounds like I am pressing the keys. Since I use this for business, it is unacceptable. I have tried everything with tech support as well, still the same problem. I bought another magicJack at Best Buy and am considering using that and returning my old one. Do we know if this is the magicJack device itself, or something related to the pc? I have an external USB 2.0 card, so I have plenty of slots and have tried them all...

[bitstopjoe]

I just had a 3 min conversation with my mom and she heard the beep 6 times. This is insane. YET I spoke to 2 people to whom I recommended the MJ, and they bought it, and they do NOT have any beep problem at all. Not even on their end. I have always had a beep from time to time on my end and the party to whom I was speaking never heard it. I got used to it. Makes my wonder if it is in the USB itself.. Seems as if the "update" has made it MUCH much worse..
I always told people I am using the MJ as to say SEE HOW GOOD IT IS!! NOW I have to tell people if you hear a beep it seems my VOIP is having problems. Sucks big time..

Joe Sica

[sharylb]

I am having the same problem Mine does it and cuts out at the same time. But if I end the call and call the person back its gone and cuts out without the beeping... go figure!

[eddykeen23]

I also have this same issue - we need a fix for this asap. I am now unable to use my phone for business calls. For the last 6 months this was the primary purpose of my MagicJack phone. This situation is ridiculous.

[bitstopjoe]

Has anyone TRIED to talk to Tech support about this ( Since the update this past Tuesday)? I know from my past experience it is probably a loosing battle and a waste of time. HOWEVER if anyone does PLEASE post the conversation here. Even more important if anyone gets this problem fixed via support or any other method PLEASE let us all know.
I am set to renew in just 2 months and now I am wondering if I should even bother and maybe look into Omma instead..

Joe Sica

[bitstopjoe]

Update.............
Try this. IF you have your num lock on, on your keyboard, try turning it off.
I just made 2 calls and no beep. Might have been just random chance no beeps.
I though to try it as whenever the other party heard the beep it would show up on the softphone after the # which was dialed. I noticed if I hit my number keypad it would add a digit and a beep. So I thought maybe if I disable it who knows.

I am sure it was just chance I didn't get the beep but can't hurt for someone else to give it a try and see what happens

Joe Sica

[bitstopjoe]

Update #2
Made another call and the beep is back.
OH WELL I knew it could not be as easy as turing off the Num Lock Key

Sigh...........

Joe Sica