magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

decadude · MagicJack Contributor Joined: 11 Jun 2008 Posts: 74

i have tried updating the softphone

i have tried restarting the softphone

i have tried to swap and use another phone

also oddly enough the phone in my other room is the only one that rings when i call the magicjack and its and odd low ring ic an make calls from the softphone fine

majorly weird

someone please help

Google · AdSense

hsweiss · Posted: Mon Apr 27, 2009 3:31 pm Post subject:

Have you tried a powered USB hub?

decadude · MagicJack Contributor Joined: 11 Jun 2008 Posts: 74

i have had my magic jack plugged into a usb hub both of them

i just got my replacement in today

thanks for the reply will the self powered usb hub mess the magic jack up or something i have tried to plug directly as well same crappin thing

the thing is the old one use to work even plugged into the self powered usb hub

decadude · MagicJack Contributor Joined: 11 Jun 2008 Posts: 74

decadude · MagicJack Contributor Joined: 11 Jun 2008 Posts: 74

when i dial the phone will act like its calling it will go to the seconds menu and start counting how long i have been in conversation but i simply still hear just a dial tone

i even went as far as formating my entire computer and redoing it and the first thing i setup is magic jack once i have all my hardware drivers installed

i dont know what to do but this sucks

sesnut · MagicJack Newbie Joined: 02 Jan 2008 Posts: 8

i have the exact same problem, after talking to 3 online reps, the 3rd one tried to remote control my desktop, and proceeded to check the exact same crap the first 2 told me to check, then he REBOOTED my pc, and ended the online session, morons

decadude · MagicJack Contributor Joined: 11 Jun 2008 Posts: 74

still having this problem??

does anyone know a fix??

shorton · MagicJack Newbie Joined: 13 Oct 2009 Posts: 2

After several months of the device working fine, and after a couple of weeks of not using it, I discovered last night that I had this same problem. Calls initiated through the softphone work correctly (voice path verified in both directions). Calls initiated from a real phone do not work. The behavior is as if magicjack is unable to detect DTMF digits from the real phone. Digits are dialed and continuous dial tone is heard.

I spent over 4 hours on the chat line with Sydny, Andre, Sydney, Howard, Jordan, Maynard, and finally Janna. All were very professional, but each session ended in them having me try a step that required a reboot (thus ending my chat session and causing me to have to begin again with another person who would review my previous ticket and have me try new things).

After the 3rd hour, I slept a bit and headed to work where I plugged magicjack into a new computer, using a new analog phone and cord, and obviously using a new networked location to reach their servers. The result was the same: softphone works, real phone does not. The customer care people reformated the device, reset everything on my side and theirs, remapped the drives and had me to countless tests until I was repeating the same tests over again. I've tried powered USB hubs and no hub. Nothing makes a difference. To me, its purely based on the DTMF detection algorithm running inside the device; for some reason, it has decided not to work.

Janna, the last support person told me to try one more reboot and that if that did not work, return the device to my local retailer for replacement. They could not offer a replacement if the unit was bought at a retailer (only if it was purchased through their webpage).

I'll update again later...

shorton · MagicJack Newbie Joined: 13 Oct 2009 Posts: 2

Ok, so I took my magicjack back to Walmart in its original packaging (with receipt). Walmart exchanged it for a new one. I contacted the chat support line at magicjack, and they transferred my account settings to the new device. And IT WORKS! I'm back in business. Proof that the original device (purchased in August) had gone bad. Good luck to all.