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newschool007
Newbie
Joined: 06 Nov 2008
Posts: 1
Location: NY
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 Posted: Thu Nov 06, 2008 12:43 am Post subject: READ THIS WARNING!!!!!!! |
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Not the product you think it is...
Calls are no free or just 19.99 a year.
Kiefer: Hello, how may I help you?
Tervell Turner: I was told that the calls on magicjack are infact not unlimited
Kiefer: Can you please be more specific Tervell?
Tervell Turner: if magicjack feels you call volume is too high then they reserve the right to charge you
Kiefer: I see.
Kiefer: I would suggest you to purchase an International Prepaid Minutes to your account at my.magicjack.com Tervell for you to be able to make calls again.
Tervell Turner: why would I do that?
Kiefer: For you to be able to make calls again.
Tervell Turner: I purchased an UNLIMITED plan for 39.95 so is it unlimited or not?
Kiefer: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Tervell Turner: ok
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Myrene'
Myrene: Hi Tervell.
Tervell Turner: I just found out from KIEFER that magicjack is not unlimited as advertised in your commercials and on your website. why is that?
Myrene: I must say magicjack has free calls Tervell.
Tervell Turner: you site and commercials state unlimited calls
Myrene: No, we can say FREE calls to US, Canada, Puerto Rico and the US Virgin Islands.
Tervell Turner: at no time does your site or commercial state that you will be charged for usage other than 20 dollars a year
Myrene: No.
Tervell Turner: no what?
Myrene: No, you will not be charged aside from $19.95 per year
Tervell Turner: provide I dont make to many calls?
Myrene: Just limit your calls if possible Tervell
Tervell Turner: to what?
Tervell Turner: there is no number stated on your site
Myrene: No specific numbers, just limit your call if possible
Tervell Turner: how are people to know how many calls they can make
Myrene: I do not know
Myrene: If possible please limit yoru calls
Tervell Turner: I just got an email from my brother and the magicjack I bought for my mothers house 7months ago was turned off
Tervell Turner: if you dont know how am i supposed to know
Myrene: Have you received a voice recording that you have reached the volume of calls?
Myrene: That is why i am saying if possible limit your calls
Tervell Turner: I guessed they did but thats not the issue no one said there was any VOLUME
Tervell Turner: free is free
Tervell Turner: where is the volume listed at
Myrene: I am asking you, Have you received a voice recording that you have reached the volume of calls?
Tervell Turner: I said I bought it for my mothers house my magicjack has not reached any limit but I dont want to come home to find out it has
Tervell Turner: no I have to call my cable company to get the cable phone back cause it is unlimited
Myrene: Okay.
Myrene: We will not say UNLIMITED.. We must say FREE calls only
Tervell Turner: I got that but what is the limit
Myrene: I do not know what is the limit.. We haven't advise by the higher department.
Tervell Turner: ok so at this time I am going to cancel my service with you and thank god i fount this out now I almost ordered 10 more of this crap for other members of my family
Myrene: I see
Myrene: I understand Tervell.
Myrene: Do you have any other concerns?
Tervell Turner: Oh I am far from done with this...by the time I get done the public WILL know this is a scam
Tervell Turner: i need a rma
Myrene: Are you still on a trial period?
Tervell Turner: Yes I am
Tervell Turner: I just bought mine
Myrene: Alright.. You can return it and have a full refund.
Myrene: Please click the link below
Myrene: http://my.magicjack.com/returns.html
Tervell Turner: this crap says it cant process my order return. whats going on
Myrene: Credit Card 4155 **** **** 1351 , is this correct?
Tervell Turner: yes i put in the right information and it founf my account
Tervell Turner: yes
Myrene: Have you processed the RMA before?
Tervell Turner: for my magic jack?
Tervell Turner: no
Myrene: No, for your five year plan
Tervell Turner: oh the 5yr plan that is really only 4yrs? yes i did
Myrene: Have you saved the RMA form on your email?
Tervell Turner: no
Tervell Turner: didnt know i had to
Myrene: Alright
Tervell Turner: im sorry i didnt get any email for my RMA
Tervell Turner: I just checked my email
Myrene: Please print this and include your sales order number and the exact date when you purchased the device...
Myrene: RMA Product Requested (Jacks) Processed (Jacks) RMA Type Old RMA RMA Date
Myrene: 338467 (0) (0) [R]MA Order N 11/05/2008
Myrene: Order Number: DT01175293
Myrene: Order Date: 10/05/2008
Tervell Turner: so just print this and send it with the magicjack
Myrene: Yes Tervell.
Tervell Turner: well thanks for nothing and I will be contacting the BBB to inform them that this product is not what it claims to be
Myrene: Alright 
_________________
Magicjack aint so magical!!! |
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| Posted: Thu Nov 06, 2008 12:43 am Post subject: Magicjack support, tips, tricks, and hacks |
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Darkman90808
Dan Should Pay Me
Joined: 27 Feb 2008
Posts: 527
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| Posted: Thu Nov 06, 2008 8:48 am Post subject: |
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Tervell... can you elaborate on your call usage as a reference point to compare my usage against?
I seem to remember a member on the forum who was using his MJ with an autodialer to make telemarketing calls and never had a problem with TOS. Of course, that was earlier this year when there were only around 3,000 members. |
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az2008
magicJack God
Joined: 20 Aug 2008
Posts: 1434
Location: Tempe, AZ
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| Posted: Thu Nov 06, 2008 12:52 pm Post subject: |
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| Darkman90808 wrote: | | Of course, that was earlier this year when there were only around 3,000 members. |
Yes, it seems like enforcement of the limit just began 2-3 weeks ago. Makes me wonder what caused it. With the credit markets drying up, and families looking to cut expenses, MJ might be getting a surge of customers and (at the same time) capital may be drying up for investments/upgrades of their network.
I thought it was interesting how the support person said MJ only says "free calls" not "unlimited." I haven't scoured the MJ site. But, that seems to be true. Interesting that they're making that distinction. I think they know that an unqualified "free" is intended to be interpreted as "unlimited."
So, this quibbling over semantics (and having conversations about "try to limit your calls" without any specific guidelines) is going to make MJ look bad.
Personally I don't have a problem with MJ imposing a limit. I think the people complaining about being knocked off got a lot of value prior to being knocked off (less than a penny per minute). But, I agree that MJ looks bad the way they're handling it. There's no warning. No way to monitor your own usage. No offering to "top off" and get more time (unless you happen to reach a support person who suggests trying to buy international minutes, but again no clear guideline concerning how much a person should pay, or what they're getting).
Mark |
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Matt9876
Dan isn't smart enough to hire me
Joined: 26 Jul 2008
Posts: 224
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| Posted: Thu Nov 06, 2008 1:51 pm Post subject: |
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I've had several months of good service but now for the past two weeks incoming calls are always choppy sounding.
and now shutdown enforcement limit on calls. WTF!
Does anyone have a guess as to what the shutdown limits are ?? |
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Darkman90808
Dan Should Pay Me
Joined: 27 Feb 2008
Posts: 527
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| Posted: Thu Nov 06, 2008 1:52 pm Post subject: |
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I realize now my reply was a little ambiguous, but I meant there were about 3,000 users on the forum. Hard to know how many units have actually been sold or how many are in use. Difficult to imagine that the excessive usage by a small percentage would impact their network.
I suppose anything's possible, but I don't see the MJ as a serious solution for business, so other than a few chatty long-distance lovers or family members, how much talk time could there be on a single line?
BTW, does anyone have any idea how many MJ's are in use at present? |
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az2008
magicJack God
Joined: 20 Aug 2008
Posts: 1434
Location: Tempe, AZ
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| Posted: Thu Nov 06, 2008 2:00 pm Post subject: |
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| Darkman90808 wrote: | | Difficult to imagine that the excessive usage by a small percentage would impact their network. |
Well, they must be doing it for a business purpose. I can't imagine they're just knocking people off for the fun of it. 
So, if it's for a business purpose, and it started 2-3 weeks ago, it makes me wonder what caused this change.
Regarding how many MJs are in use. I think that will be hard to ascertain. MJ is in its second year now. Which means the important question is their renewal rate. And, whether MJ is really terminating subscriptions who don't renew.
Personally, it seems well within the range of possibilities that MJ wouldn't cancel accounts of users who stopped using MJ voluntarily (either at the end of their subscription, or earlier due to problems). I could see MJ leaving those active (since nobody's using them anyway) so MJ can count it toward the number of "users" (for PR purposes).
That wouldn't be much different than their sleazy "one more day left" (every day) trial offer.
Mark |
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taflocks
Dan isn't smart enough to hire me
Joined: 01 Jun 2008
Posts: 130
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| Posted: Sat Nov 08, 2008 12:56 am Post subject: |
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1.5 million in use i think a few hours a night might not hurt but for the few people that are abusers with 6 hours a day might trigger a problem. i would buy 7 of them and use one per day if i had a steady girl with a flappy jaw. you would still be saving a bundle.  |
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snafu2
MagicJack User
Joined: 28 Nov 2007
Posts: 35
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| Posted: Sat Nov 08, 2008 11:23 am Post subject: |
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It's all about controlling costs by reducing "Termination Fees". Fewer calls equal fewer fees.
This can be achieved by lowering call quality, and if that isn't enough, restrict call volume.
I hope this isn't the case with MJ, but it sure looks like it.
c/p
Existing intercarrier compensation rules may be categorized as follows: access charge rules, which govern the payments that interexchange carriers (“IXCs”) and CMRS carriers make to LECs to originate and terminate long-distance calls; and reciprocal compensation
rules, which govern the compensation between telecommunications carriers for the transport and termination of local traffic. |
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gooney
Dan isn't smart enough to hire me
Joined: 09 Feb 2008
Posts: 390
Location: Salt Lake City, Utah
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| Posted: Sun Nov 09, 2008 5:45 pm Post subject: Re: READ THIS WARNING!!!!!!! |
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| newschool007 wrote: | Not the product you think it is...
Myrene: Credit Card 4155 **** **** 1351 , is this correct?
Tervell Turner: yes
( |
Did she/he typed out your credit card number? Did she/he know who you are? The chat system is not private is all i can say.
_________________
Chat with me LIVE!!! 
gooney - Salt lake City, UT (801)
Don't mind me grammar cuzz it sukks!! |
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taflocks
Dan isn't smart enough to hire me
Joined: 01 Jun 2008
Posts: 130
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| Posted: Sun Nov 09, 2008 5:51 pm Post subject: |
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this product dose what it is supposed to do,those of you that are having problems must have a lousy or mis configured computer. i have never had any "real" problems with the m/j.  |
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AlaninKY
Dan isn't smart enough to hire me
Joined: 12 Nov 2007
Posts: 261
Location: Louisville, KY USA
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| Posted: Fri Nov 14, 2008 12:38 pm Post subject: |
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I use my Jacks for hours and hours each day and no problems so far as it has saved me a bundle on business and pleasure calls.  |
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az2008
magicJack God
Joined: 20 Aug 2008
Posts: 1434
Location: Tempe, AZ
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| Posted: Fri Nov 14, 2008 2:35 pm Post subject: |
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| AlaninKY wrote: | | I use my Jacks for hours and hours each day and no problems so far as it has saved me a bundle on business and pleasure calls. |
If you really use it hours and hours each day, you should expect to be terminated for excessive usage. That seems to have begun just in the past 3-4 weeks. Users can't make outgoing calls, and are told to call a phone number where (if they ever reach anyone) they're told they must purchase international minutes to make outgoing domestic calls at .01 per minute. (Not a bad deal, except the termination limit isn't published anywhere.).
So, I'm just saying you should be prepared.
Mark |
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AlaninKY
Dan isn't smart enough to hire me
Joined: 12 Nov 2007
Posts: 261
Location: Louisville, KY USA
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| Posted: Sat Nov 15, 2008 8:15 am Post subject: |
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| az2008 wrote: | | AlaninKY wrote: | | I use my Jacks for hours and hours each day and no problems so far as it has saved me a bundle on business and pleasure calls. |
If you really use it hours and hours each day, you should expect to be terminated for excessive usage. That seems to have begun just in the past 3-4 weeks. Users can't make outgoing calls, and are told to call a phone number where (if they ever reach anyone) they're told they must purchase international minutes to make outgoing domestic calls at .01 per minute. (Not a bad deal, except the termination limit isn't published anywhere.).
So, I'm just saying you should be prepared.
Mark |
Hopefully having the calls spread out over 4 different magicJacks is keeping me under the limit. Interesting we don't even know what the limit even is... |
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BuffaloChuck
Apprentice
Joined: 16 Dec 2008
Posts: 19
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| Posted: Thu Dec 18, 2008 8:13 pm Post subject: |
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Alain, I'd disagree with the "should be terminated for hours a day" usage since there is no stated limit on usage.
"Telling us upfront" is the good business practice I'd like any company to do.
But there's something else that I'm questioning.
"What kind of monitoring do they do? What kind CAN they do? And since their business practices are cloaked, hidden or worse, how do we know?
I'd be happy if they'd find out when people were flying planes into buildings, getting ready to shoot up schools, getting their Florida brothers who are State gov's to rip-off Teacher Retirement Funds buying up Enron stock on Friday when it collapses on Monday.
But exactly what IS it that they're monitoring? Calling distances? Frequency of calls? Length of calls? All of the above? Some?
Is this really the BCS of Telephony?!! |
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AlaninKY
Dan isn't smart enough to hire me
Joined: 12 Nov 2007
Posts: 261
Location: Louisville, KY USA
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| Posted: Fri Dec 19, 2008 8:44 am Post subject: |
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Hi BuffaloChuck,
I agree with you and it was actually
az2008 wrote the statement ""should be terminated for hours a day" |
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