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macman4hire · Posted: Sat Mar 14, 2009 1:13 pm Post subject:

First I would like to thank all of the contributors who posted constructive and relevant information on how to get the MJ to preform at it's optimum level. The question that I have is related to minute usage. If I have individuals call my MJ number and forward the calls to another line does this time count as minutes used?

mberlant · Posted: Sat Mar 14, 2009 7:05 pm Post subject:

Yes, because the outbound leg of the call is "charged" to you, just like with Call Forwarding from Ma Bell. Are you worried about having so much inbound forwarded traffic that MJ will get upset?

UnknownLerker · Newbie Joined: 06 Apr 2009 Posts: 2

WOW! Hello there,

I find this very interesting that MagicJack is implementing all of these rules, and regulations, and policies now. I hardly ever use my MagicJack so I probably won't be enforced ever. However, I did think it's interesting how they said they only market "Free Calls", and not Unlimited. However, I just went to magicjack.com to research this further, and right on the front page it gives the generic "Make all the free calls you want"

Right on the right where it says Free Trial Offer.

UnknownLerker · Newbie Joined: 06 Apr 2009 Posts: 2

Must only be in limited cases, or case by case.

Please wait for a site operator to respond.

You are now chatting with 'Andy'

Andy: Hello, how may I help you?

Justin: Hello, I was wondering can you port #'s in yet?

Andy: let me check.

Andy: One moment please...

Andy: thank you for waitin.

Andy: my apology but the higher level of support are still currently working on this feature to be available this year. and My apology that we do not have an exact time frame for this feature to be available.

Justin: That's alright, I was just wondering if it was available yet. I have another ?

Andy: yes please?

Justin: Is it true that since you all have now gotten more publicity, and customers that you are limiting customers on the amount of talk time?

Andy: no it is not true, Justin, you can make and receive FREE calls anytime you want and we have no limit on that.

Justin: I see. I was just wanting to make sure. I had heard speculation that you all limited the amount of incoming/outbound calls now days

Justin: Thank you so much.. I love my MJ!

Andy: your most welcome, and I am happy to hear that from one of our customers.

Andy: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

SuperSport1966 · Newbie Joined: 24 Oct 2008 Posts: 6

I think the person that started this post was too quick to jump to a conclusion.

Reading between the broken English and misunderstanding of English by the support person, I can clearly see that they thought the customer was using too many international minutes and would need to purchase more.

When they state that you can use all the Free Minutes you want, they are saying "Free" calls are unlimited. "Free" meaning calls to US and Canada. If you call other countries, then your minutes are limited and you would need to purchase more minutes.

I'm sure it was a problem with understanding the English Language on the Tech support's part. Also the poster was jumping to conclusions, and probably a very angry person to begin with. Evil or Very Mad

breathe...... Laughing

smalcom · MagicJack User Joined: 06 Mar 2009 Posts: 41

computer7 · Newbie Joined: 06 May 2009 Posts: 1

Hi Guys ,
You wouldn't believe on what I am saying. I have read all of the above post .I want to say that MJ provides free calling (not unlimited) to US , Canada, Virgin island. The never close any user account . They only need to deposit money(depends on usuage, it may vary $5 to $10 per year).If your usage is 20 % higher more than the average on MJ users than your outgoing calls willl be barred and yo will haver to call on a number and then have to pay to recontinue ur services

callontom · Posted: Thu May 07, 2009 4:28 am Post subject:

I believe any VOIP service will drop you for excessive use if you are a customer with an unusual amount of calling. For example , the average customer makes a total of 2000 minutes a month. I make one and a half that, I would probably get a notice after a few months. Excessive use.
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Just give me a new gadget everyday!

Lresidence · Apprentice Joined: 13 Jan 2009 Posts: 12 Location: memphis

IF THEY HAVE BEEN IN HIGH USAGE STAGE, IT MEANS THEY ARE 20 TIMES OR ABOVE NORMAL USAGE. THEY HAVE BEEN GIVEN A NUMBER TO CALL. YOU CAN ASK THEM TO CALL THE NUMBER THEY HAS BEEN GIVEN DURING BUSINESS HOURS
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Lresidence

Llamaman · Posted: Fri May 15, 2009 7:40 am Post subject:

I'm not sure why you feel the need to yell, Lresidence. I think we're all pretty much aware of what the ToS says. It's vague enough to be used arbitrarily, which seems to be the biggest complaint.

I highly doubt that everyone who has received the warning or gotten the disconnect has actually used 20 times the "normal" amount of time.

From what I've been reading here and elsewhere, the core problem appears to be in the extended contracts. Those who have plans exceeding the basic yearly one seem to be at a much higher risk of being disconnected.

Personally, I think the extended contracts, once paid, are the primary flag for having service disconnected. Once they have your money, they appear to look for reasons to drop you. That way, you'll be more likely to purchase prepaid minutes or another dongle. More money for MJ. If you had only one year of service paid, you're more likely to just go with Skype or something.

That's why I'll be sticking with the one year at a time plan. I highly doubt that I'll be affected by any of this since my payment flag won't be tripped.