magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

BillyH · Posted: Tue Sep 08, 2009 4:29 pm Post subject: TK6000 VS. MAGIC JACK

What’s the difference from Vonage?

With the TK6000, you don’t have to pay $24.99 every MONTH! Just make 4 easy payments of $24.95 and you won’t owe another penny forever. Compare that to approximately $300 per year for service with Vonage!
TK6000 VS. MAGIC JACK

To use Magic Jack, you MUST have the following:

A computer with an available USB port (no need to have a computer with TK6000) with Windows XP, Windows Vista or Intel-based Apple MAC operating system (no need to upgrade or change an operating system with TK6000)

With Magic Jack, yearly fees start immediately you will be charged an annual fee for your phone service in addition to the cost of the device. With the TK6000, you won’t make another payment until your fourth year of service. After you’ve made your 4 easy payments of $24.99, you won’t owe another penny for your phone service!

With Magic Jack, you MUST have your computer turned on to make calls. If your computer is off, you can’t place a call and incoming calls go directly to voicemail.

There have been frequent complaints that Magic Jack slows down your computer – that there is a delay when calling in and a clicking while talking (clarity and quality of calls with theTK6000 is significantly better than Magic Jack WITHOUT tying up or slowing down your computer).

Magic Jack does NOT come with a warranty – only 30-day money back guarantee to return your product for a refund, and Magic Jack will NOT replace units sold by retailers if they go bad (TK6000 comes with a 1-year manufacturer’s warranty at no additional cost, and you have the option to purchase a 5-year extended warranty for just $19.95).

Magic Jack’s 30-day MBG starts 30 day count from ORDER DATE (we also have a 30-day MBG, but we don’t start counting down the 30 days until your product is shipped, giving you more time to decide to fire your phone company).

If you are using a wireless internet signal with Magic Jack, you have to have a strong wireless signal to achieve proper performance of your Magic Jack (no need to worry about this with TK6000 because it hooks DIRECTLY into your internet connection without the need for a computer).

Information compiled from Magic Jack.

https://www.tk6000.com/index.html
_________________
Have A Good Day.
BillyH
Carson, MS USA

Mr. President, you must abide by the rule of law and stop this illegal activity. Our children do not belong to you."

Google · AdSense

MJ User · MagicJack Newbie Joined: 27 Feb 2009 Posts: 8

I like the fact it doesn't need a computer but wonder if the pricing scheme will allow it to last for the long haul. If new sales drop after a while then it might not be viable to keep funding the operations and upkeep needed to keep its support network functioning. What is the spacing of the four payments? With Magic Jack there is a monetary incentive for them to continue providing service year after year.

tloe · MagicJack Contributor Joined: 03 Jun 2008 Posts: 61

This looks like a veiled advertisement. Personally, if I wanted to spend $100+ on a voip system, I'd just buy an Ooma, as the hub/scout combo has dropped to about $180.

maine-iac · Posted: Tue Sep 08, 2009 9:09 pm Post subject: Re: TK6000 VS. MAGIC JACK

BillyH · Posted: Tue Sep 08, 2009 11:20 pm Post subject: NetTALK Customer Service

What I like about NetTalk is Customer Service: (800) 961-8470 that you can contact for technical support, for help or about your order. With MagicJack you only have "Just Chat" Only Chat..... All you have to do is go to this link... Smile

https://www.tk6000.com/net-talk-customer-service.html
_________________
Have A Good Day.
BillyH
Carson, MS USA

Mr. President, you must abide by the rule of law and stop this illegal activity. Our children do not belong to you."

RobQ · magicJack Apprentice Joined: 24 Dec 2008 Posts: 16

Nettalk much better than Magic Jack so far. Call quality far different than MJ. I just keep my MJ as back up. Laughing

MagicJackLover · MagicJack Newbie Joined: 25 Nov 2009 Posts: 4

Nobody beats the Whiz! · Dan Should Pay Me Joined: 26 Oct 2009 Posts: 559

Right now, the Tk6000 is being sold with "lifetime" service for $100.00.

By all means, if you need more than 3 units, and are running a call center, then stick to the MJ. That makes sense. Good. Fine.

Amazing.

ret27m · Posted: Mon Dec 07, 2009 9:59 pm Post subject:

I bought a TK and so far I like my MJ better, if TK improves there service in the future I could change my mind.
_________________
HP T5710 2gbF 1gbR XPe

crackerjack · Dan Should Pay Me Joined: 16 Nov 2007 Posts: 726

ret27m · Posted: Tue Dec 08, 2009 12:45 am Post subject:

Still too many negatives with my TK, I cant get a local number and they promised I would have one by November, Still no number porting available, they keep promising but haven't delivered and I get a lot of stuttering with mine, As of now my MJ operates Flawlessly but I'm hoping TK gets it together.
_________________
HP T5710 2gbF 1gbR XPe

Nobody beats the Whiz! · Dan Should Pay Me Joined: 26 Oct 2009 Posts: 559

prestonlewis · Posted: Fri Dec 25, 2009 5:41 pm Post subject:

11 digit dialing required by netTALK won't work for me and my family. We're used to either 7 digit local dialing or 10 digit MJ dialing. I'm not going to try to retrain everybody just for netTALK. They need to ditch that 11 digit dialing.

No Sacramento area phone numbers from netTALK. I'm not willing to use a phone number from the San Francisco Bay Area.

Nobody beats the Whiz! · Dan Should Pay Me Joined: 26 Oct 2009 Posts: 559

phaelon56 · MagicJack Newbie Joined: 15 May 2009 Posts: 4

I spent a couple months periodically checking threads and comments here and elsewhere in the process of choosing between MJ, Ooma and Nettalk.

The upfront price point of Ooma and the fact that they have already burned through over $60 million in venture capital had me wondering how long they will last. I like the price point of MJ but the comments about non-existent customer service and the need to have my PC on to use the phone were the major negatives.

I finally dropped the hammer on a TK6000 at $99.95 single payment and after a minor initial install glitch it is up and running nicely - so far so good.

Pluses:
- easy install and no PC needed
- both their telephone reps and replies on their Web site's support ticketing system have been fast, helpful and responsive

Minuses:
- no real voicemail system
- 11 digit dialing for all
- thus far have not been able to successfully use it for calls where an automated system asks me to "Press 1" etc.
- could not pull a number in my area code off the pick list on their web site when I first signed up
- no real user install documentation came with it

My situation is a bit different than that of the average phone user and this is a GREAT system for me despite the limitations. None of the minuses listed above are problems for me

- I'm using my existing home answering machine and thus far it's working perfectly well
- I have a work cell phone I can use for personal calls outside of work and only make/receive about 5 to 10 calls per week on my home phone
- I don't mind dialing 11 digits with the money I am saving
- can use the cell or call from work for the occasional call where I have to "Press 1" etc.
- called their technical support department and told them nicely that I'd have to return unit for refund if they could not give me a number in my area code... I got one assigned to me right away

So... I am well pleased and unlike some folks who drone on and on about how Nettalk will go out of business sooner than later - which maybe they will and maybe they won't... I am not worried about that.

I was making few LD or local calls and had Verizon's bare bones minimum cheapest land line plan but it still cost me $27 - $30 per month with tax. If Nettalk stays in business for more than four months past today's date I have already broken even on my investment and it's all gravy from there.

The current business models of all these companies will not survive in the long run but I suspect we'll see one fold, perhaps a merger between a few others and will then see some sort of annual service charge. Fine by me - I've been paying well over $300 per year for phone service that I almost never use.

Granted - my unit has been in service for just over one week and I have yet to make any calls that were over 15 minutes in length. But thus far my experiences with the product and the company have been very positive.
It did not "activate" and get an IP address when i first plugegd it in so I opened a support ticket. I found out from them that my Verizon DSL Westell 7500 modem had to be reset while the TK was turned off, then after Intenet light was back on the modem I could power back up TK and voila - I got my one ring a minute later and all worked well.

Their Mon to Fri 9 to 5 EST support hours mean that I could not be home to test anything while they were on the phone to provide support. When I complained about this they offered to have a support tech available to call me on a Saturday morning or weekday evening at a prearranged time to work through any remaining issues with me. THAT is good service.

** interesting side note: I was using 3 Meg copper Verizon DSL coming in on my dicey aging phone lines (crackle issues in wet weather). Initially the voice quality on TK was not quite up to par with the old landline. I just switched to FIOS and now have 15/5 service and new wiring for my internet feed. The call quality has gotten crystal clear and stable - a notch BETTER than I had on my landline.