magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

jsherk · MagicJack Expert Joined: 08 Dec 2009 Posts: 79

A good rule of thumb is to not believe anything mj support tells you, especially dates!

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AlaninKY · Posted: Sat Aug 07, 2010 5:57 pm Post subject:

And still no porting Evil or Very Mad

V-Man · Posted: Sat Aug 07, 2010 6:30 pm Post subject: Number porting....riiiiiiight

It's 6:30p.m. here in DFW. The "First Week in August" has less than six hours to live. I just asked one of the online tech supports about it. She STILL says it will be released TODAY.

Rolling Eyes

Incredible. They are nothing if not consistent.
_________________
MJ user since Feb '10
MJ MagicFeatures user since Mar '10
NT TK6000 user since Apr '10
Dedicated MJ Thin Client: HP t5710 1.2GHz 1gF/512R, running MJ, MagicFeatures & TightVNC, 12-15 watts w/o monitor, roughly $1.25 per month electric cost

AlaninKY · Posted: Sun Aug 08, 2010 10:16 am Post subject:

Now, it's August 8th and still no porting! Evil or Very Mad

jsherk · MagicJack Expert Joined: 08 Dec 2009 Posts: 79

Are you surprised? Read these forums and look how many times mj has "promised" something and then not delivered on it.

I have resolved to accept mj for what it is ... cheap and lacking in features! All I need is a phone that rings (which it does) and calls anywhere in US and Canada for no extra charge (which it does) ... anything beyond that is a bonus!

If you need an inexpensive alternative to porting your US or Canadian number, read this post:
http://www.magicjacksupport.com/local-number-portability-option-for-canada-us-numbers-t8395.html

Aaron Dhiman · MagicJack Newbie Joined: 06 Aug 2010 Posts: 2

I decided just to go with CallCentric. I am only looking to preserve my cell phone number since I don't need it for a while. CallCentric is an awesome way to do it. I just set it up for pay-per-minute and activate the free voicemail box. I don't really use it to make/receive calls, just for the voicemails. I'll get an alert whenever I get a voicemail. Pretty cool for just $1.95 / month!

jsherk · MagicJack Expert Joined: 08 Dec 2009 Posts: 79

Call Centric has some of the best support I have ever come across as well.

We moved to the US and I wanted to keep our Canadian number for friends and family, so I pay $1.95 for the pay-per-minute plan. We only get about 1 call a week (incoming) on the line, so we only pay another $1 or $2 per month at most for those calls. And we use mj for all our outgoing calls.

Because of the lack of support from mj, and the excellent support from Call Centric, I don't think I will ever port my number to mj even if they actually start offering the service.

trsgirl2000

Number porting will be live August 21, each customer will be e-mailed about it.

They said they had tech issues that made it not work, so they delayed it.

crackerjack · Dan Should Pay Me Joined: 16 Nov 2007 Posts: 726

jsherk · MagicJack Expert Joined: 08 Dec 2009 Posts: 79

I said it before... don't count on anything they say when they say 'coming soon'!

human

This is a chat I had on Mon 08/16/10.

Please wait for a site operator_2 (Human edit)

Please wait for a site operator to respond.

You are now chatting with 'Katey'

Your Issue ID for this chat is LTK4190124440190X

Katey: Hello, how may I help you?

Katey: Hello Human

human: Is there a way to have a live verbal chat? This is a hard chat view, as I'm legally blind.

Katey: i do apologize we do chat support only

Katey: May I know the exact nature of your problem with full details please?

Human: Just go slow!

Katey: sure

Human: I have a MJ that I've been sitting on for awhile

Katey: is your magic jack plug in now and does the dial pad reads ready to call ?

Human: I am getting redy to move

Katey: Okay can you please try to make a test call so we can checked to any local numbers

Human: Odon't get ahead of me, please, as I am using a screenreader

Katey: Okay sorry

Human: Is there any real answer to the following... I'd rather know that there are more problems than what "Coming Soon" seems to mean. It is the 3rd week of Aug...

Human: Can I transfer or "port" my current land line telephone number to magicJack? Category: All › Phone Numbers Print Article | Email Link Answer NOT YET, BUT COMING SOON! Number porting will be available first week of August 2010

Katey: Yes that feature of number porting is now available but not 100% working and we are still making a random checking dont worry on that rest assure it will be available as soon as possible with in this August 2010 .

Human: With that in mindwill there be a difference in "nominal fee" pricing, and should I wait to hook it up? I have to move by end of 1st week of Sept. I've had this num for 11 years.

Katey: Okay we dont have the exact info about the payment since the number porting in not fully available . .

Human: What does "not fully available " really mean? Can I beta test this?

Katey: we are still having a random checking so we can make sure its 100% available once we add the number porting feature

Human: I live in Salem, OR. Is there a way to check?

Katey: Okay can you please do chat us back once the feature is fully available so we can assist you back to port right away you number to the magic jack device

Human: I just need to be sure that happens before I have to moce.

Human: move

Katey: yes thank you for understanding .

Katey: Is there anything else I may help you with today?

Human: Yesn

Katey: sure

Human: The second part of above "?" Should I hook MJ up, now. I don't want to be charged for a num change, as well. I would like some time to figure it out.

Katey: Yes please hook the magic jack now

Katey: and may i know are you done on the registration process ?

Human: Please answer rest of "?"

Katey: Okay if you want to activate the device now its up to you or do it later once the number porting will be available there is no problem on it ..

Human: What about price in changing nums.

Katey: its cost 4.95 to change number

Human: Do i lose a num change, if I do it that way?

Katey: are you done on registering the device online ?

Human: It sounds like I'll could be charged for num change and whatever "nominal fee" means, if I hook it up now.

Katey: if you are referring to the number porting fee we dont have the exact info since its not yet available

Human: Yeah. I'm refering to $4.95 (num change) + "nominal fee" (num port) within 2 weeks. Instead of just one time num port fee. 1st week of Aug. made a huge dif to me.

Katey: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Melina'

Your Issue ID for this chat is LTK4190124440190X

Melina: Hello Human. My name is Melina. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

Melina: Thank you for waiting, Human.

Melina: Please let me inform you that number porting is not yet available as of the moment. There's been a delay on this feature and we do apologize for this. Please just check the website from time to time for this feature.

Human: i'm in a call

Human: 1 min

Melina: Okay.

Human: I've already been doing that for months. Please carefully read the above. I know it is not avail, ot i would not be blindly chatting. The last "?" before I was transfered to you has not been answered.

Melina: Do you mean for the NOMINAL FEE once number porting will be available?

Human: nom fee + num change. Doesn't 2nd num cange cost more? I thought we only get one at $4.95!

Melina: Unfortunately we don't have any further details about this matter for we are also still waiting for the update on this.

Human: I am not asking for exact cost.

Human: Please read I've stated it several ways mow.

Melina: I do understand that but we don't have further details on this as of the moment on how you will be charge by this like the one that you have provided above.

Melina: The $4.95 is when you change your magicJack phone number to a new magicJack phone number (not for desired number you want but a different last 4 digits number) for the first time. For the 2nd, 3rd, 4rth etc. will be charge $10.

Melina: But for the NUMBER PORTING from LANDLINE PHONE NUMBER to MAGICJACK, we still don't have any details on this.

Human: It seems if I were to hook it up now, I will get a num, then be changin it in a few weeks to my current num, then lose a possible num change, as well.

Human: Sorry, You got ahead of me there.

Melina: If you didn't register your magicJack yet, please just wait for the number porting to be available and wait for further updates on the website for as soon as this will be available, they will post it there. I really do apologize for this delay Human.

Human: Thanks I think you got most of it. Is there any way to get a e-mail notification of this. I've been checking daily for over 2 weeks now. At least weekly, since May 27th, when 1st week of Aug. was posted. I feel for whoever is having to do all the red tape work on this one. I never thought I'd have to know so much about all the hurdles a VOIP company had to go through for num porting.

Melina: Unfortunately, it's not possible for us to send an e-mail notification for this for this option is not yet available in the system. Even us here are still waiting for the updates on this upcoming feature.

Human: Blindly moving for the 1st time in 11 years is scary enough. I really need to keep my num. I have to move by Sep. 7. It seems most num ports elsewhere can take up to several weeks.

Melina: I do understand that Human but there's been a delay for this feature and I really do apologize for this.

Human: It's not you all's fault, most likely. FCC most likely slow down.

Human: Thanks. I wish there was voice support for the blind!

Melina: You're welcome.

Melina: Your suggestion will be noted here.

Human: Is there any way I can hook it up to learn the interface in the mean time. In other words screenreader friendliness, and maybe even report back?

Melina: Yes you can plug it but you must not register it if you don't want to be charge for any cost for number porting is not yet available. You can check the dial pad but you must not click on CLICK TO REGISTER.

Human: OK! So no annoying pop-ups, nor nags to worry about. They hurt the ears with screenreaders?

Melina: You should disable the pop-up blocker.

Human: No "?"

Human: In MJ?

Melina: By the way, once you plug the device you will see the dial pad but you don't need to register it if you don't want to and wait for the number porting.

Melina: The pop-up blocker of your browser.

Human: Oh, that's taken care of. So, Anti-Spy/Virus won't pop? Why the browser PUB? Is interface Html, Java, Adobe, or some such?

Melina: I will depend Human on the application that you will going to open.

Human: MJ is what I mean. Is it tied to the browser?

Melina: Yes Human.

Human: JAVA is a bit of a mess with the NVDA screenreader I use.

Melina: I know that but Java is necessary for some applications.

Human: Yeah, only if they are written in JAVA are they mandatory.

Melina: Yes they Human for most applications really use JAVA.

Human: Is the MJ dialer JAVA based?

Melina: Yes.

Human: Dag nabbit! I'll try to get the NVDA devs on it, as I already know there are issues with JAVA apps. and this screenreader.

Melina: I see.

Melina: Is there anything else I may help you with today?

Human: I don't, so well! (giggle)

Melina: Will this be all for now Human? ^_^

Human: well that gives me somewhere to start. I had thought from screenshots that may have beem the answer, but wasn't sure.

Human: You have been quite kind! Have a beautiful day.

Melina: Likewise.

Melina: Take care.

Melina: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

Chat session has been terminated by the site operator.
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Through the Love and Unity that comes with Peace and Harmony,

Peace to all who enter here!

jsherk · MagicJack Expert Joined: 08 Dec 2009 Posts: 79

I got bored of reading the above post because its the same thing whenever you contact support ... "Yes, its available, but not 100% avaiable, but its not available yet."

If you hook your mj up before you move and before you port your number to them (if you ever can) you most likely be charged some kind of extra fee.

Note that number porting can take up to 30 days so if you are moving on Sept 1, you better start porting your number TODAY or may lose it.

I recommend Call Centric:
http://www.callcentric.com/?aid=112532

They are an inexpensive alternative for porting your US or Canadian number, read this post:
http://www.magicjacksupport.com/local-number-portability-option-for-canada-us-numbers-t8395.html

Again, if you are moving on Sept 1 you better start the porting process TODAY or may lose your number.

msiam · Posted: Mon Jan 10, 2011 12:42 am Post subject:

www.voipvoip.com is a great way to park a phone, You get free everything for parking. Even VM so, you can check your voice mail, even set up a message saying that you will be retrieving VM daily. Cost... $7 a month.. Free porting.. Your only obligation is that if you make calls, you pay 1.9c a minute for them.. Hey, if you're just parking there.. No mus , no fuss..Lot better than Parking garage, they charge out the ying yang.. It may take awhile to get ported, but, look how long you've been waiting for MJ to start porting..You don't even have to have an ata on this service, they give you the sip creds and you set up on ata, or soft phone, or nothing at all, just wait for the emails of messages.. Shocked

.. How cool is that??
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Peracles · MagicJack Newbie Joined: 11 Jan 2011 Posts: 2

I've decided to just give up my old number since porting seems like "vapor"
. doesn't make a really big diff. to me, since I don't get very many calls except from telemarketers, so in a way, the house is so peaceful now that I don't get those annoying calls from people trying to sell me shit. at least I was able to buy a "local" area code number. I kinda like my new private number., hope I can keep it this way for awhile. everything is working ok, hooked up to either the base station or my logitech clearchat headset.
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take control of your affairs and don't let the big boys try and push you around.

The Pope · MagicJack Newbie Joined: 05 Feb 2011 Posts: 2

Ladies and Gents,
I am brand New and with that i will like to share the good news that you can now PORT your number to Google voice. This will be the perfect fix for MJ countless lies.
Happy Porting folks